Password reset email not being sent

AtlasOfLivingAustralia / userdetails

Atlas user management - includes "my profile", user data and admin functions

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Password reset email not being sent #189

Open kylie-m opened 6 months ago

kylie-m commented 6 months ago

When a user tries to do a password reset from the login page, the email with reset code is not sent; tried this a couple of times. Was using Chrome, user email was gmail. No email received, including in promotions or spam folders.

Workaround for testing was to do a reset for the user from an admin user account (and that email is sent), but a user would need to contact us for help.

yasima-csiro commented 5 months ago

Enabled cognito email logs in testing pool for testing and couldn't reproduce the issue. Will continue to monitor.

yasima-csiro commented 4 months ago

Found out that this issue is happening when admin create users. Once admin create users, the status of the user account will be Force change password which cause not to send emails.

yasima-csiro commented 4 months ago

Fixed. https://github.com/AtlasOfLivingAustralia/userdetails/commit/4e4dd7248641c78ab3ffc43387018a9c26356142