Orange screen or error code while playing games or put the switch in sleep mode

[marcG05]

Bug Report

What's the issue you encountered?

When I play a game in coop mode, the console randomly freeze and shows an orange screen or the code 2162-0002 associated to the program 01000000000100C (log included)

The orange screen occur when I put the console in sleep mode.

however, if I play the same game in single mode (like mario bros u), the switch is working fine.

How can the issue be reproduced?

After we put the switch on the dock, the console randomly crash or freeze when we use the joycons for selecting a character.

Note: This issue can be reproduce on various multiple game (so far, for 3 games I tried, 2 of them crashed).

Crash Report

For crash reports
For fatal reports

System Firmware Version

16.0.3 AMS 1.5.3

Environment

• bootloader : Hekate
• Official release v6.0.4
• No additional sysmodules installed
• Homebrew software installed: daybreak, awoo Installer, Oi updater
• Loaded by EmuMMC with a partition-based

[Ammako]

Orange screen = hardware issue. Try in OFW

[marcG05]

Orange screen = hardware issue. Try in OFW

Already tried and the orange screen occured. Which component can produce this issue? I think the sd card or maybe the chip installed on the switch. But that is not explain why atmosphere randomly crash when I started a game on the dock. In the OFW when the console crashed, the orange screen shows up but the CFW shows an error 2162 or a orange screen. Why?

[SciresM]

Yeah, orange screen indicates a hardware problem. If that's occurring, not really anything to be done from Atmosphere's side.

[SciresM]

The issue tracker is for atmosphere bugs, not for issue support.