MTAD-082 -- Redesign -- User Scenarios

[Atomox]

Scenarios for:

• The Commuter
• The Weekender
• The Tourist

[Atomox]

The Commuter:

1. Denis wakes up in the morning for work. As he goes to get ready, he glances at the weather, to know how to dress, and if he needs an umbrella. Then he glances at the subway status to know if he needs to switch his route, or rush to leave early. He is going from Forest Hills to Times Square, so he only cares about those lines around Queens, and any transfers to T.S. Ideally, his preferences are saved, and he just checks the dashboard, or the lock screen card for his stowed lines. Later, when he's ready to leave work, he'll check again to see the status, know if he needs to switch lines or stations, and let his wife know he's running late.

2. Matt is on his way into the city on Metro North. Before he arrives at Grand Central, he checks the 4/5/6 and the 1/2/3/S, to know which way looks clear to Wall St. He knows his train will arrive at 8:40, so if there is upcoming planned work at 9, he'll want to know about it, and plan accordingly. Later, when he's prepping to leave work, he know he wants to make the 5:53 train from Grand Central, so he checks ahead to keep track of the subway status to GCT. If he misses the 5:53, the next train is 45 minutes later, so he wants to make sure he leaves early, if necessary, to catch that train.

[Atomox]

The Weekender:

1. Desmund is in Brooklyn, at Avenue J. It's the weekend, and he has plans to meet his friends in the UWS for brunch at 11:30, then be home to pickup his kid back home at 3:00. He wakes up at 8:30, checks his messages to make sure plans are still on, then checks the subways before slowly getting ready. If everything looks good, he'll lounge around for a bit, make some coffee, and head out around 10:30. If his line is not running to Manhattan, he'll have to go backwards from Avenue J to Kings Highway, and possibly facing a slowed train as it passes construction workers along the local track, and backed up trains. This could add 30+ minutes to his travel, so he'll need to leave at 10am, or even earlier. He's not a morning person, so he'll want a dumbed down way to check this information, or his half-asleep brain will have to reread it 3-4 times before it syncs in. If the trains are running to Manhattan, but not back to his station later, he'll want a heads up, so he can let his friends know if he needs to leave early.

2. Saturday is here, and this is when Fred runs his errands. He's got a lot to do, and he'll be running all over Manhattan getting things done. He's got a Haircut in the West Village at 11:30, dinner at 6 in Astoria, and needs to hit stops in between near Barclay's/Atlantic, Long Island City, and Columbia in Morningside. Fred will check the trains before he leaves, and needs to know the status to the West Village now, but also the general long-term delays for Brooklyn, Queens and Manhattan for the rest of the afternoon. He might not care about a sick passenger or a stalled train, but planned work or a rail condition will affect his plans for the rest of the day. He'll first glance at the path to West 4th from the UES, then needs an overall view for Saturday.

[Atomox]

The Tourist:

1. Henrie is visiting New York with his family for the next week. It's their first time in NYC, and the subways are confusing. His first day here, he used a subway map, but the trains were not running where they said they were, and they got lost. Henrie needs to know what the subway really looks like, so he can find his way back to his hotel, and to the spots they plan to hit. He'll deal with delays, but wants to know if a train is taking him where he expects it to. Henrie wants to see what the map looks like for the day, and if there are any changes coming later (afternoon or after hours). He'll check this in the morning, and wants to be alerted if the map changes during the day. He'll consult the map as they plan to leave their Hotel, a museum, after lunch, etc. If he can also get directions in the same app, even better.

They also have Broadway tickets for 7PM, so he'll want to plan ahead (and know service delays) 2 hours before the show, as the head back from Wall Street. Henrie only cares about Manhattan, and he only cares about the subway map for most of the day.

2. Simon is visiting his friend in the city for the week. He's been here before, but not enough to know the trains. He'll be staying with his friend, so he only needs to use the app while his friend is at work, during week days. They'll leave together most mornings from Greenpoint, and head into the city together. Then, Simon will hop around the city. He'll want to know how to get from place to place, if he can trust the subway map, and make sure he can make it back to Union Square, where his friend works, by 6pm, when he gets off work.