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Authenticator-Extension / Authenticator

Authenticator generates 2-Step Verification codes in your browser.
https://authenticator.cc
MIT License
3.14k stars 743 forks source link

Feedback from Twitter user @CaamAsAL #1007

Closed authenticatorbot closed 1 year ago

authenticatorbot commented 1 year ago

@AuthExtension

Original tweet: https://twitter.com/CaamAsAL/status/1618259819995238400

caamasal commented 1 year ago

Hi, I need help to recover access to my authenticator app. I always use it on my phone and I had registered my facebook account. Sadly, last weekend my phone stopped working and now I can't sign into my facebook account anymore. The facebook support team told me that because I was using this third-party app, I needed to get in touch with the support team of Google Authenticator in order to get help to recover my access or codes to sign in again. I'm really worried about this, hope you can help me soon!!

Sneezry commented 1 year ago

Hi caamasal, I'm sorry to know that you lose access to your fb account. But this repo is for the Authenticator web extension, which works in browsers but not mobile phones. You need to reach the mobile app support team. Have a nice day.

caamasal commented 1 year ago

Oh ok, thanks