Originally posted by **thebigsafari** February 9, 2024
Hey everyone, I hope you're all well. I activated 2-factor authentication for Facebook account using Authenticator.cc. Now that plugin is not working and I cannot get into my Facebook account. Meta has asked me to submit my ID and video of myself and I have done that 3 times and still nothing. So the problem is that I can not access my Facebook account and all my assets using my login details because of that 2-factor authentication, I do not get a code when I try to log in, and I have not changed any of my accounts. Please help
![Screenshot 2024-02-09 at 12-52-13 Business Support Home](https://github.com/Authenticator-Extension/Authenticator/assets/159545283/b7f20aa0-eb65-4f6a-96e7-236d76c5208f)
![Screenshot 2024-02-09 at 15-08-05 mymindstorm (Brendan Early) · GitHub](https://github.com/Authenticator-Extension/Authenticator/assets/159545283/6886be17-3ed1-491c-915a-46abc9e6fcea)
Discussed in https://github.com/Authenticator-Extension/Authenticator/discussions/1151