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Authenticator-Extension / Authenticator

Authenticator generates 2-Step Verification codes in your browser.
https://authenticator.cc
MIT License
3.42k stars 798 forks source link

I can't log in to paypal due because of the authenticator #1229

Open Jenier111 opened 4 months ago

Jenier111 commented 4 months ago

Describe the issue

I used authenticator on my pc for my paypal since i don't have a phone on that time, once iv'e got my phone i removed paypal on my authenticator and right now after 2 or 3 weeks i log in my paypal on my browser on my phone but it asked an authenticator even though it's already been weeks sinced i removed it.

Browser

Chrome

Browser Version

126.0.6478.127 (Official Build) (64-bit)

Extension Version

7.0.0

Sneezry commented 4 months ago

You removed the 2FA from the authenticator extension, but not from PayPal's server. To disable 2FA on PayPal, please contact their support team.

Jenier111 commented 4 months ago

i've already contact paypal costumer support and they can't remove the 2fa on their end

Jenier111 commented 4 months ago

i also can't remove it since i can't log in due to it asking me a code from the authenticator

Sneezry commented 4 months ago

You have misunderstood how 2FA works. Removing the code from the authenticator extension does not disable the 2FA setting on your PayPal account. As the developer of the authenticator extension, I cannot provide assistance with this issue because it is beyond my control.

Currently, the PayPal support team is your only source of assistance, as they are the only ones with control over PayPal servers. You may need to provide proof of identity to verify your ownership of the account, such as a driver's license, passport, or other government-issued identification documents.