Notification Limiting & Scheduling

[dsibiski]

From feature request:

Option to put working hours and holiday dates into the app to supress notifications.

From other feature request:

Add a scheduling system so that technicians can receive notifications based on Company and also based on Time.

Additional votes: 10

[dts-alex]

This feature request is helpful for co-managed IT situations, allowing us to monitor and manage the overall setup, but grants the local IT staff the ability to be frontline for approval requests.

[DiPersiaTech]

In addition to scheduling, a request I had some time ago, also for a co-managed IT situation, is where MSP doesn't want to get notification/requests from users of specific companies for approvals. In-house IT, not the MSP, handle those requests.

[tadthies]

yes, scheduling when alerts are received based on a company for co-managed setups, as well as clients that may not pay for 24 hour support, and user request are made after hours which could result in billings to a client, tech schedules to handle when techs are off work and those that only work the grave yard shift. lots of possibilities for alert scheduling

[netresults-scott]

Would love to see this; it's the biggest issue we run into with customers in AE right now. Couple of desires:

• Tiering: Customer-admin has X time to consent, but if they miss then it rolls over to our staff for review.
• Scheduling: we have some customers that ONLY want handle consent to support their outside-regular-hours operations (entertainment venues, etc) - we are a 9-5 shop, so we don't directly extend services outside of that and this would make it easier for us to own the consent process during dayside, and then night-side customer operations staff own the consent process otherwise.
• Time-sensitive dialogs (this may be outside this, I'll include it on the basis of 'scheduling') - allow us to define business-hours/days/holidays etc so we can show the end user a differnt dialog/wording outside of regular hours, and avoid the pointless countdown-timer since we know they won't be actioned until next morning.