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AutomatedProcessImprovement / waiting-time-analysis

Waiting time analysis of activity transitions in event logs.
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Ping-pong handoff identification #4

Closed iharsuvorau closed 2 years ago

iharsuvorau commented 2 years ago

A ping-pong is identified when a certain resource receives back a case that was handed out to someone else before. In a ping-pong pattern, the resources alternate with one – another [14, 30]. Based on the different patterns observed in an event log, ping-pong can be analyzed at two levels: resource and role level. [1]

Pattern: Step1: attr(Ai, Ri) → attr(Aj, Rj) Step2: attr(Aj, Rj) → attr(Ai, Ri) Step3: attr(Ai, Ri) → attr(Aj, Rj)

References

  1. Shefali Ajit Sharma, 2021, Waste Identification from Event Logs