Automattic / Simplenote-United

Coordinating Simplenote development across its multiple platforms.
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Adding a dedicated link to contact support now #122

Open pachlava opened 3 years ago

pachlava commented 3 years ago

What

Adding move obvious section to about popup, clicking/tapping which will open the email client.

Why

Seeing people use GH as a way to get help with their issues is a sign that the option to contact support@simplenote.com is not always the obvious one. Yes, we have Help & Support (Electron) or Get Help (rest of platforms) link, which opens help page, where the user will need to additionally open 'Contact Us' page (which is btw hidden inside a hamburger on mobile browser), but it's not the fastest way.

Actually, the only place when we mention the option to contact support is when we show the We've sent the email to... Contact support@simplenote.com for help. during sign-up.

How

(never mind the position and styling):

Screenshot 2021-04-06 at 19 38 15