Automattic / _s

Hi. I'm a starter theme called _s, or underscores, if you like. I'm a theme meant for hacking so don't use me as a Parent Theme. Instead try turning me into the next, most awesome, WordPress theme out there. That's what I'm here for.
http://underscores.me/
GNU General Public License v2.0
10.96k stars 3.12k forks source link

Unable to fill in the credit card details #1313

Closed craigsteel closed 6 years ago

craigsteel commented 6 years ago

Hi I have created a site using _s with advanced options WooCommerce boilerplate and _sassify

https://taxispirit.com/

It all works really well except for WooCommerce Stripe Gateway plugin When I proceed to checkout and chose CREDIT CARD (STRIPE) it won't allow me to fill in the Credit Card details

I have contacted Woocommerce Strip Support Luminus (@luminus) Automattic Happiness Engineer

https://wordpress.org/support/topic/unable-to-fill-in-the-credit-card-details/

This is his reply

"That all looks fine from here. This kind of problem is usually caused by either a conflict with your theme or with another plugin. The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well. If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict."

I have done all the above and the problem lies with the theme Underscores based theme.

I'm at a loss of what to do to fix this. Can you please please help!!?

Here is the system report `

WordPress Environment

Home URL: https://taxispirit.com Site URL: https://taxispirit.com WC Version: 3.4.4 Log Directory Writable: ✔ WP Version: 4.9.8 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔

Server Environment

Server Info: Apache PHP Version: 7.0.30-0ubuntu0.16.04.1 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 1000 cURL Version: 7.47.0 OpenSSL/1.0.2g

SUHOSIN Installed: – MySQL Version: 5.7.22-22-log Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 3.4.4 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 3.53MB Database Data Size: 2.50MB Database Index Size: 1.03MB wp_woocommerce_sessions: Data: 1.17MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.02MB + Index: 0.09MB wp_csp3_subscribers: Data: 0.02MB + Index: 0.00MB wp_cspv5_pages: Data: 0.02MB + Index: 0.00MB wp_failed_jobs: Data: 0.02MB + Index: 0.00MB wp_links: Data: 0.02MB + Index: 0.02MB wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB wp_options: Data: 0.17MB + Index: 0.06MB wp_postmeta: Data: 0.38MB + Index: 0.17MB wp_posts: Data: 0.17MB + Index: 0.06MB wp_queue: Data: 0.02MB + Index: 0.00MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 0.02MB + Index: 0.03MB wp_term_relationships: Data: 0.02MB + Index: 0.02MB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB wp_usermeta: Data: 0.05MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.05MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB

Post Type Counts

acf-field: 76 acf-field-group: 12 attachment: 40 book: 1 customize_changeset: 7 master-popups: 2 nav_menu_item: 16 oembed_cache: 1 page: 12 post: 61 product: 3 revision: 25 shop_order: 4 wpcf7_contact_form: 2

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (14)

Advanced Custom Fields PRO: by Elliot Condon – 5.7.2 Advanced Custom Fields: by Elliot Condon – 4.4.12 All-in-One WP Migration: by ServMask – 6.73 BJ Lazy Load: by Bjørn Johansen Aron Tornberg angrycreative – 1.0.9

Contact Form 7: by Takayuki Miyoshi – 5.0.3 Custom Post Type UI: by WebDevStudios – 1.5.8 Health Check & Troubleshooting: by The WordPress.org community – 1.2.1 Master Popups: by MaxLopez – 2.2.7 SVG Support: by Benbodhi – 2.3.15 WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.3 WooCommerce Stripe Gateway: by WooCommerce – 4.1.8 WooCommerce Services: by Automattic – 1.15.1 WooCommerce: by Automattic – 3.4.4 WordPress Importer: by wordpressdotorg – 0.6.4

Settings

API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

WC Pages

Shop base: #4 - /shop/ Cart: #5 - /cart/ Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Taxi Spirit Version: 1.0.0 Author URL: https://craigsteel-design.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: taxispirit/woocommerce/archive-product.php taxispirit/woocommerce/content-product.php taxispirit/woocommerce/content-single-product.php taxispirit/woocommerce/global/wrapper-end.php taxispirit/woocommerce/global/wrapper-start.php taxispirit/woocommerce/single-product.php

Luminus commented 6 years ago

Hi @craigsteel,

Please keep your support requests to the appropriate forum as this is not a support forum. I'll go ahead and close this issue now.