This is a new top-level API option. When forceTicketForm: true is present, we want to make sure the user always sees the fallback ticket form — even if they are chat-eligible, and even if they have an ongoing chat.
We do this by preventing a socket connection from even being made when the option is enabled.
This is a new top-level API option. When
forceTicketForm: trueis present, we want to make sure the user always sees the fallback ticket form — even if they are chat-eligible, and even if they have an ongoing chat.We do this by preventing a socket connection from even being made when the option is enabled.