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It turns out they did not have Photon aka Image CDN enabled.
It would be helpful if the wp-admin UI told the user that their search performance would be improved with Image CDN is enabled, if they're using a result format with images.
In a support request (https://github.com/Automattic/jpop-issues/issues/7119) a user queried why the images displayed in search results were so big.
It turns out they did not have Photon aka Image CDN enabled.
It would be helpful if the wp-admin UI told the user that their search performance would be improved with Image CDN is enabled, if they're using a result format with images.