Facebook Page Plugin (Jetpack) not working on iOS

[rickmgithub]

Quick summary

• Insert the Facebook Page Plugin (Jetpack) widget into the customizer.
• It shows on desktop but not on iOS13. Reports of other devices too.

Examples Desktop works -

But nothing on iOS ![Uploading Markup 2022-06-13 at 10.34.29.png…]()

Theme The initial report was using the theme Colormag by by ThemeGrill but also replicated the issue on Edin.

Steps to reproduce

• Insert the Facebook Page Plugin (Jetpack) widget into the customizer.
• It shows on desktop but not on iOS13. Reports of other devices too.

What you expected to happen

The Facebook widget to appear

What actually happened

It didn't appear on iOS

Context

Examples Desktop works -

But nothing on iOS ![Uploading Markup 2022-06-13 at 10.34.29.png…]()

Theme The initial report was using the theme Colormag by by ThemeGrill but also replicated the issue on Edin.

Simple, Atomic or both?

No response

Theme-specific issue?

No response

Browser, operating system and other notes

iOS

5292603-zd

Reproducibility

Consistent

Severity

No response

Available workarounds?

No response

Workaround details

No response

[Joshgrygiel]

📌 HOUSEKEEPING

• Labels ✅
• Replicable on Core -No

📌 SCRUBBING

• Tested on Simple ✅
• Tested on AT ✅
• Tested on Self-hosted ✅ -- NA

📌 FINDINGS/SCREENSHOTS/VIDEO

• Upon testing both Simple/AT through Browserstack I could reproduce the issue of the widget not appearing on an iPhone XS running 13.2 and an iPhone 8 running 13.3:

Where the widget should be:

What actually appears:

📌 ACTIONS

• Marked as Triaged for Quality Squad review
• Transferred to JetPack repo: https://github.com/Automattic/jetpack/issues/24745

[jeherve]

Do you see this happening on other pages that use the Page plugin outside of WordPress, such as this one? https://jeherve.com/w/fb.html

[Joshgrygiel]

Hey @jeherve upon testing that page: https://jeherve.com/w/fb.html it does appear the Facebook Page plugin is rendering appropriately when tested on the same IOS13 devices as the original report

[ouikhuan]

+1 An user can't see the Facebook Page Plugin at the footer of his website.

Ticket: 5301549-zd-woothemes

OS version: MacOS 12.4 (Monterey) Browser version: Safari 15

[mnewton76]

The page plugin isn't working on iOS 15.5. It's also not working when I load https://jeherve.com/w/fb.html on the same device. I see the FB header ok but the content doesn't load. Just a spinning wheel.

[kuropixel]

36034650-hc

iOS Safari 15.5. Worked on desktop but did not display on user's site in iOS mobile or my test site.

[vivides]

Facebook Page Plugin (Jetpack) not working on Safari 15.5 - either on iPhone or iMac (MacOS Monterey v 12.4). The widget displays the heading only which links to the actual Facebook page - the FB feed no longer appears on website. Works fine on Firefox browser. Worked fine on Safari prior to Safari update?

[sajmes]

35897207-hc

User cannot see the widget on Safari desktop.

I can see it on Safari desktop but cannot see it on Safari iOS 15.5.

User and I both have identical Safari desktop settings except language (EN-US vs EN-CA for user). User settings: https://www.whatsmybrowser.org/b/P4SMV. Also confirmed third party cookies enabled for user.

[github-actions[bot]]

Support References

This comment is automatically generated. Please do not edit it.

• [ ] 5292603-zen
• [ ] 5301549-zen
• [ ] 5543211-zen
• [ ] 5589070-zen
• [ ] 5621299-zen
• [ ] 5677699-zen
• [ ] 5709229-zen
• [ ] 5842022-zen
• [ ] 6200842-zen

[nicolynramos]

Another report here: 5543211-zen

[jamiepalatnik]

Sharing another report from this duplicate issue: 5589070-zen

[lunasera41]

Another report here: 5621299-zen

[pauljacobson]

We have another report in 5677699-zen

[hacchism]

Another report in 5709229-zen

MacOS 12.6 (Monterey) / Safari 16.0

[msilbers]

reported in 37757765-hc on iOS works on desktop and Android

[dhackneya8c]

37781684-hc - iOS, works on PC and Android

[aamills]

37781684-hc - iOS, works on PC and Android

The user from this report back in 38346268-hc and wanted to press that this issue is very important to them and their businesses.

[gwensmithx]

Hey all! It looks like this will probably be open for awhile. Is there any kind of update we can give to users?

[jeherve]

Is there any kind of update we can give to users?

I'm afraid not. We are not currently working on legacy widgets in the Jetpack plugin, so this hasn't been on our radar so far.

@Automattic/jetpack-reach Is that something you'd be interested in looking at?

[jenlynnemc]

Thanks @jeherve. A user has multiple client sites affected and it has been escalated to our Leads Group, so we have been following for when we can give the user some more information. Tagging @Automattic/jetpack-reach in case they missed the above. Thanks everyone!

[hanananah]

Another report: 38970676-hc

[eduardozulian]

I think that some of this issue is related to Safari. The FB widget appears on Chrome but fails on Safari, both Mac and iPhone. I was able to reproduce it myself. That worked on 5842022-zen for not only the user's site but also when testing @jeherve's FB, which was previously showing the spinning wheel for me.

Even though it's not optional, the temp fix is to disable the Hide IP address option on Safari. That did the trick for me.

[pauloeaquino]

Similar report in 6200842-zen

[lunasera41]

Another report here 24763294-hc