[Facebook Page Plugin] Facebook Pages without a username do not display

[rw-ye]

Quick summary

While working on this ticket 5632494-zd-woothemes, I found that Facebook pages without a username set do not display in the Facebook Page Plugin widget.

Facebook page URL without username

Front-end

Facebook page URL with username

Front-end

Steps to reproduce

1. Create a new Facebook page/use an existing one without a username.
2. Add the Facebook Page Plugin widget to your site.
3. Copy the Facebook Page URL and paste it into the widget.
4. The widget will not display Facebook page content.

What you expected to happen

For the Facebook page content to display.

What actually happened

The Facebook page content did not display.

Context

While working on 5632494-zd-woothemes

Platform (Simple, Atomic, or both?)

Simple

Theme-specific issue?

Classic themes

Browser, operating system and other notes

No response

Reproducibility

Consistent

Severity

Some (< 50%)

Available workarounds?

Yes, easy to implement

Workaround details

Set a username for the Facebook page by following the steps here: https://www.facebook.com/help/121237621291199

[github-actions[bot]]

Support References

This comment is automatically generated. Please do not edit it.

• [ ] 5632494-zen
• [ ] 5731714-zen

[jamiepalatnik]

📌 SCRUBBING : RESULT

• Tested on Simple - Replicated
• Tested on AT - Replicated
• Tested on Self-hosted - Replicated
• Replicable on Core - Yes

📌 FINDINGS/SCREENSHOTS/VIDEO

• Was able to replicate this in all my tests.
• It does seem like the workaround to add a Facebook username so the URL includes that custom username is ultimately the best option for users, but moving this forward for another look.

📌 ACTIONS

• Marked as Triaged for Quality Squad review
• Transferred to Jetpack repo

[inaikem]

@Automattic/kitkat, hi folks 👋 Would it be possible to get this reviewed and assigned to the appropriate team for review?

The original reporter is back and looking for an update: 5731714-zd-woothemes. Thanks!