Unhandled exception: Call to undefined method is_custom_queue_table_enabled() WP 6.3 Astra 4.2.2 Jetpack 12.5

[nkomarov]

Impacted plugin

Jetpack

Quick summary

On a self-hosted freshly installed WP, when I try to login to the admin panel, it always fails with the "wrong password" until I reset my password.

After that it lets me log in.

Then suddenly I saw an email from my WP saying there was an uncaught exception in Jetpack. I believe that this unhandled exception prevents me from logging in.

Steps to reproduce

Install a clean WP, install and activate a number of plugins including the Jetpack. Try to login and fail.

A clear and concise description of what you expected to happen.

I would expect my WP installation let me log in.

What actually happened

When I try to login to the admin panel, it always fails with the "wrong password" until I reset my password. After that it lets me log in.

Impact

Some (< 50%)

Available workarounds?

No and the platform is unusable

Platform (Simple and/or Atomic)

Self-hosted

Logs or notes

Unhandled exception information:

Версия WordPress 6.3 Текущая тема: Astra (версия 4.2.2) Проблемный плагин: Jetpack (версия 12.5) Версия PHP 7.4.33 Подробности ошибки =================================== Ошибка с типом E_ERROR возникла на строке 64 файла /home/sites/25b/d/da6f09a1de/public_html/new/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-queue.php. Сообщение об ошибке: Uncaught Error: Call to undefined method Automattic\Jetpack\Sync\Settings::is_custom_queue_table_enabled() in /home/sites/25b/d/da6f09a1de/public_html/new/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-queue.php:64 Stack trace:

0 /home/sites/25b/d/da6f09a1de/public_html/new/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-listener.php(465): Automattic\Jetpack\Sync\Queue->__construct('sync')

1 /home/sites/25b/d/da6f09a1de/public_html/new/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-listener.php(75): Automattic\Jetpack\Sync\Listener->set_defaults()

2 /home/sites/25b/d/da6f09a1de/public_html/new/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-listener.php(63): Automattic\Jetpack\Sync\Listener->__construct()

3 /home/sites/25b/d/da6f09a1de/public_html/new/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-actions.php(721): Automattic\Jetpack\Sync\Listener::get_instance()

#

[nkomarov]

Begin System Info (Generated at 2023-08-23 16:52:27)

-- Email Log Configuration --

Email Log Version: 2.4.8 Number of Logs: 21 Email Log DB Version: 0.3

-- Email Log Addon License --

• More Fields
• Resend Email
• Auto Delete Logs
• Forward Email
• Export Logs

-- Site Info --

Site URL: (hidden) Home URL: (hidden) Multisite: No Active Theme: Astra 4.2.2

-- WordPress Configuration --

Version: 6.3 Language: ruRU Permalink Structure: /%postname%/ WP Table Prefix: c7 GMT Offset: 3 Memory Limit: 40M Memory Max Limit: 256M ABSPATH: /home/sites/25b/d/da6f09a1de/public_html/new/ WP_DEBUG: Disabled WP_DEBUG_LOG: Disabled SAVEQUERIES: Not set WP_SCRIPT_DEBUG: Not set DISABLE_WP_CRON: Not set WP_CRON_LOCK_TIMEOUT: 60 EMPTY_TRASH_DAYS: 30

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-- WordPress Active Plugins --

Admin Menu Search: 1.2 Akismet Anti-Spam: Spam Protection: 5.2 Analytics Germanized for Google Analytics: 1.6.2 Astra Pro: 4.1.7 Burst Statistics - Privacy-Friendly Analytics for WordPress: 1.4.5 Check & Log Email: 1.0.7 Complianz | GDPR/CCPA Cookie Consent: 6.5.3 Customer Reviews for WooCommerce: 5.32.0 Duplicate Page: 4.5.2 Duplicator: 1.5.5.1 Elementor: 3.15.3 Element Pack Lite - Addons for Elementor: 5.3.1 Email Log: 2.4.8 Email Template Customizer for WooCommerce: 1.2.0 Essential Addons for Elementor: 5.8.6 Essential Blocks: 4.2.0 Germanized for WooCommerce: 3.13.3 Google Listings and Ads: 2.5.3 Plugin Notes Plus: 1.2.6 SchedulePress: 4.2.7 Shortcodes Ultimate: 5.13.2 Starter Templates: 3.4.0 Tutor LMS: 2.2.3 Tutor LMS Elementor Addons: 2.1.1 Ultimate Dashboard: 3.7.6 UpdraftPlus - Backup/Restore: 1.23.9 WooCommerce: 8.0.2 WooCommerce Payments: 6.3.2 WooCommerce PayPal Payments: 2.2.0 WooCommerce Shipping & Tax: 2.3.3 WooCommerce Stripe Gateway: 7.5.0 WPForms Lite: 1.8.2.3

-- User Browser --

User Agent String: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.0.0 Safari/537.36 Edg/115.0.1901.203

-- Webserver Configuration --

PHP Version: 7.4.33 MySQL Version: 5.5.5 Web Server Info: Apache Platform: Linux

-- PHP Configuration --

PHP Memory Limit: 256M PHP Safe Mode: No PHP Upload Max Size: 128M PHP Post Max Size: 128M PHP Upload Max Filesize: 128M PHP Time Limit: 300 PHP Max Input Vars: 2500 Display Errors: N/A PHP Arg Separator: & PHP Allow URL File Open: Yes

-- PHP Extensions --

fsockopen: Your server supports fsockopen. cURL: Your server supports cURL. SOAP Client: Your server has the SOAP Client enabled. SUHOSIN: Your server does not have SUHOSIN installed.

End System Info

[anomiex]

At first glance, my best guess here is that one of the many other plugins is somehow loading an older version of Automattic\Jetpack\Sync\Settings (from jetpack-sync package version 1.51.0 or earlier?) before Jetpack registers its later version. All the other classes in the trace come from Jetpack's copy.

@Automattic/jetpack-kernel, any more insight?

[github-actions[bot]]

This issue has been marked as stale. This happened because:

• It has been inactive for the past 6 months.
• It hasn’t been labeled `[Pri] BLOCKER`, `[Pri] High`, `[Type] Feature Request`, `[Type] Enhancement`, `[Type] Janitorial`, `Good For Community`, `[Type] Good First Bug`, etc.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.