Paid Newsletter: Provide option to reorder subscriptions

[edwinho89]

Impacted plugin

Jetpack

What

Provide the option to reorder subscriptions plans when subscribing to paid newsletter

How

The current subscription shows from most expensive to the cheapest. Users may want to reorder subscriptions in reverse order, or in however order they want.

[edwinho89]

7488708-zd-a8c

[github-actions[bot]]

Support References

This comment is automatically generated. Please do not edit it.

• [ ] 7488708-zen

[cat-og]

📌 ACTIONS

• Feature request kept

[o-simardcasanova]

Hi,

not sure if I can comment on here, but on top of allowing users to reorder subscriptions, the modal should also default on showing the cheapest tier first (i.e. free tier) up to the most expensive.

Based on my own experience, the current setup is catastrophic for conversion rate. No pricing table ever starts with presenting the most expensive option first. If the default isn't changed, it will be brutal for inexperienced writers — who will see very few new subscribers, and might give up entirely wrongly thinking nobody is interested in their work.

Thanks.

[liviopv]

cc @Automattic/zap @Automattic/gold for visibility

[simison]

Thanks, yes this screen is something we'd like to have pretty big iteration on.

• Allow elaborating benefits of each plan; who buys blind without understanding the difference?
• Default to in-lining the grid at the site instead of modal, to offer more space to do things like description better.
• Re-order for better conversion.

cc @crisbusquets

[crisbusquets]

Thanks, yes this screen is something we'd like to have pretty big iteration on.

• Allow elaborating benefits of each plan; who buys blind without understanding the difference?
• Default to in-lining the grid at the site instead of modal, to offer more space to do things like description better.
• Re-order for better conversion.

cc @crisbusquets

Yep! The more feedback we have regarding this, the better.

@Automattic/gold can we do this meanwhile? 👇

not sure if I can comment on here, but on top of allowing users to reorder subscriptions, the modal should also default on showing the cheapest tier first (i.e. free tier) up to the most expensive.

[simison]

@crisbusquets defaulting to cheapest first seems good, I doubt we need option to switch order for now? That should come with more elaborate customization possibility later.

[crisbusquets]

@crisbusquets defaulting to cheapest first seems good, I doubt we need option to switch order for now? That should come with more elaborate customization possibility later.

I suggested it because I think we won't be able to work on the redesign soon, so switching the order seemed something quick we could do.

[simison]

Absolutely 👍 @n3f is above something Gold could ship?

[n3f]

Changing the ordering could be done (I'm thinking with a simple GET param to the subscribe url... Or we could look for a site setting. I'm not sure about exposing this setting to a user though (I guess that goes with needing a redesign).

@crisbusquets are you asking if just making this change (from free, low -> high) is possible for everyone? (If yes, we can do it pretty easily).

[crisbusquets]

@crisbusquets are you asking if just making this change (from free, low -> high) is possible for everyone? (If yes, we can do it pretty easily).

Yes, exactly :) We can iterate later and add a new setting or other options.