Open alinclamba opened 4 months ago
Support References
This comment is automatically generated. Please do not edit it.
I can reproduce the issue on my testing site @alinclamba. Regarding this part:
especially for users with multiple plugins occupying toolbar space, as they cannot unpause and regain use of the Image Guide due to this retention issue.
You make a valid point but, if their toolbar is so crowded they cannot access the setting there, how were they able to turn it off in the first place? 🤔 Thanks!
@mrfoxtalbot thank you for checking this.
You make a valid point but, if their toolbar is so crowded they cannot access the setting there, how were they able to turn it off in the first place?
I think they the Image Guide feature, paused it, then installed other plugins later, and this caused the toolbar to get cluttered with other options. Eventually, they resolved it by temporarily deactivating all plugins except Boost, so that the Image Guide option would appear in the toolbar and they could unpause it.
Sometimes it's not ideal to ask users to deactivate their plugins, which is why I initially thought that deactivating the feature in the Boost settings and reactivating it would work, but the problem persisted even with reinstalling the Boost plugin (which the user did on their own initiative). That's why I'm wondering if we can make it so that once the option is deactivated, the paused/active status resets.
Thank you for the detailed explanation, @alinclamba. I think it makes perfect sense and I would leave this open as an enhancement.
Impacted plugin
Boost
Quick summary
When a user pauses the Image Guide feature via the toolbar and then disables and re-enables it in the Jetpack Boost settings, the feature incorrectly retains its paused state. This is problematic, especially for users with multiple plugins occupying toolbar space, as they cannot unpause and regain use of the Image Guide due to this retention issue.
See screenshot below where a user has too many options in the toolbar so there's no room left for Image Guide to un-pause it:
This was reported in this ticket: 8050519-zd-a8c
Steps to reproduce
A clear and concise description of what you expected to happen.
The Image Guide feature should default back to an active state upon re-enabling in the Boost settings, allowing users to access it without issue.
What actually happened
No response
Impact
All
Available workarounds?
Yes, easy to implement
Platform (Simple and/or Atomic)
No response
Logs or notes
No response