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Automattic / jetpack

Security, performance, marketing, and design tools — Jetpack is made by WordPress experts to make WP sites safer and faster, and help you grow your traffic.
https://jetpack.com/
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My Jetpack: Upgrade Nudge Showing when Stats Plan Present #37762

Open bobmatyas opened 3 months ago

bobmatyas commented 3 months ago

Impacted plugin

Jetpack

Quick summary

On the Stats cards in "My Jetpack", we are nudging to "Upgrade" when a plan is present and there is no need to upgrade.

Steps to reproduce

  1. Add a Stats plan to a site
  2. View "My Jetpack" to see the issue

A clear and concise description of what you expected to happen.

Upgrade notice should only be shown when there is an upgrade need

What actually happened

Initial view after installing Jetpack:

Screenshot on 2024-06-06 at 10-09-15

After Reloading:

Card is replaced by stats view. An "Upgrade" button stays though:

Screenshot on 2024-06-06 at 10-00-24(1)

If I click on that, it asks me to purchase the next highest tier, even though I'm nowhere near that level of use:

Screenshot on 2024-06-06 at 10-00-46

Impact

Most (> 50%)

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Self-hosted

Logs or notes

v13.5

lsl commented 1 month ago

@kangzj Is this still an issue?

kangzj commented 1 month ago

@lsl I think so, and I believe it's already on the Jetpack Martech's radar.

lsl commented 1 month ago

Thanks, no movement since Jun tells me this automated high priority label isn't accurate. Moved to normal.