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Automattic / jetpack

Security, performance, marketing, and design tools — Jetpack is made by WordPress experts to make WP sites safer and faster, and help you grow your traffic.
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My Jetpack: Jetpack AI Card Links to Dead-end with Legacy Plan #38239

Closed bobmatyas closed 3 days ago

bobmatyas commented 1 month ago

Impacted plugin

Jetpack

Quick summary

If a user has a legacy Jetpack AI Assistant plan, clicking on the "View" button in the AI card on My Jetpack leads to a dead-end (see screenshot below)

Steps to reproduce

  1. Add a Jetpack AI Assistant plan (non-tiered)
  2. Click the "View" button on the AI card in My Jetpack

A clear and concise description of what you expected to happen.

I would expect the user to be taken to a screen like this:

Screenshot on 2024-07-08 at 10-49-08

What actually happened

Clicking "View" brings a user to this screen:

Screenshot on 2024-07-08 at 10-47-44

Impact

Most (> 50%)

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Self-hosted

Logs or notes

No response

fgiannar commented 1 month ago

@Automattic/jetpack-martech Should we add this issue in your maintenance board so it gets triaged?

robertsreberski commented 1 month ago

@fgiannar Thanks for the ping! I'm adding that one to our board.

robertsreberski commented 1 month ago

Hello @bobmatyas !

I'm struggling to recreate the issue on my side:

  1. I create a plain JN site
  2. Add "Jetpack AI Monthly USD 2023-05-17" non-tiered plan to it

Image

  1. Go to My Jetpack and click "View" on Jetpack AI card
  2. I'm presented the following (correct) view:

Image

Could you confirm the issue still persists for you? Thank you!

bobmatyas commented 3 days ago

@robertsreberski Sorry for missing the ping here. It looks like this is no longer happening. I'll close this out.