Automattic / jetpack

Security, performance, marketing, and design tools — Jetpack is made by WordPress experts to make WP sites safer and faster, and help you grow your traffic.
https://jetpack.com/
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All-time insights showing blank data #39180

Closed Greatdane closed 1 month ago

Greatdane commented 2 months ago

Impacted plugin

Jetpack

Quick summary

In Jetpack Stats > Insights > All-time insights, Total views, the data is blank.

Actually, it looks to be there when you hover, but the graph is not showing;

CleanShot 2024-09-02 at 14 32 10@2x

Steps to reproduce

Go to Stats > Insights > All-time insights, Total views

A clear and concise description of what you expected to happen.

View graph/chart should show

What actually happened

View graph/chart does not show

Impact

All

Available workarounds?

No but the platform is still usable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

Not sure about self-hosted

Greatdane commented 2 months ago

Reported by user here: 8679804-zd-a8c

Slack thread: p1725255562477589-slack-CDLH4C1UZ

github-actions[bot] commented 2 months ago

Support References

This comment is automatically generated. Please do not edit it.

jos22 commented 2 months ago

I can't replicate this for self-hosted sites when accessing Total views via WP Admin. However, the Total views dashboard for the same self-hosted site on WordPress.com runs into the same problem.

aisajib commented 2 months ago

I had another report of this here: 8677659-zd-a8c - but I was unable to replicate it. I'm guessing that fix ^^ is live now.

dognose24 commented 2 months ago

I'm guessing that fix ^^ is live now.

Yes, I proposed a quick fix and already deployed it.

jorpdesigns commented 2 months ago

Reported a few days ago in 8675168-zen and 8674304-zen. Couldn't replicate on either site so the fix does appear to be working. Thanks!

Addison-Stavlo commented 1 month ago

Closing since this appears to be resolved.