Newsletter "Welcome email settings" are not displaying in welcome emails

[ClassicRKR27]

Impacted plugin

Jetpack

Quick summary

When setting up a custom welcome message for the newsletter, the default message is sent instead with no customizations.

Steps to reproduce

1. Set up the newsletter form
2. Go to Jetpack > Settings > Newsletter and set up a Welcome email message
3. Try to sign up with any email

A clear and concise description of what you expected to happen.

I expected to see the welcome message either immediately or in the email that I received to confirm my subscription.

What actually happened

The custom message does not appear anywhere.

Impact

Most (> 50%)

Available workarounds?

No but the platform is still usable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

This is the ticket where I discovered the issue: 8689059-zd-a8c

[github-actions[bot]]

Support References

This comment is automatically generated. Please do not edit it.

• [ ] 8689059-zen

[jartes]

📌 REPRODUCTION RESULTS

• Tested on Simple – Replicated (settings are located on Settings > Newsletter
• Tested on Atomic – Replicated

📌 FINDINGS/SCREENSHOTS/VIDEO This is the email content received when subscribing to a simple and atomic site:

📌 ACTIONS

• Triaged