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Automattic / pocket-casts-ios

Pocket Casts iOS app 🎧
Mozilla Public License 2.0
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Apple Watch items stuck on "queued" even when connected only to WIFi #2244

Open ajkessel opened 1 month ago

ajkessel commented 1 month ago

Description

Currently using 7.74.0.2 from Testflight but this problem has been around for a while.

I often can't get downloads to start -- they are just stuck at "queued". I often disable Bluetooth to try to obtain faster download times over WiFi on the Watch and the problem exists whether the Watch is connected only to WiFi or to an iPhone via Bluetooth. I've tried repeatedly killing and restarting the app on the Watch but that also doesn't help.

Some episodes do download, but it's unpredictable, and it's typically not the most recent ones.

It's a frustrating problem since, like many users, I often want to load up the latest episodes before going out without my phone.

Is there any workaround to force downloading to start?

There are a variety of similar Apple Watch issues reported here but I'm not sure any are identical.

Step-by-step reproduction instructions

(1) Open Watch App. (2) Hope the recent episodes download. (3) They don't.

Screenshots or screen recording

Episodes stuck at "queued"

Did you search for existing bug reports?

Device, Operating system, and Pocket Casts app version

iPhone 15 Pro Max, iOS 18.0.1, Pocket Casts 7.74.0.2

danielebogo commented 1 month ago

@ajkessel, may I ask if you can report this to our support team and send the logs? Also, what Apple Watch and what watchOS do you use?

ajkessel commented 1 month ago

Apple Watch Series 9 (GPS) watchOS 11.0.1 (22R361)

The iPhone app reports the following, even when the phone and watch are paired on Bluetooth and the app is open on both:

Image

joashrajin commented 1 month ago

@danielebogo can you confirm if this is a duplicate of https://github.com/Automattic/pocket-casts-ios/issues/2240?