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Pocket Casts iOS app 🎧
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Adjust Volume on Apple Watch could make volume go zero #487

Open larryjclai opened 1 year ago

larryjclai commented 1 year ago

Expected behavior

I want to adjust volume on my Apple Watch

Actual behavior

When I adjusted volume on my Apple Watch, the volume went zero.

Steps to reproduce the behavior

Whenever I tried, it happened

Tested on [device], iOS [version], Pocket Casts [version]

iPhone 11 Pro / Apple Watch Series 3 iOS 16.1 / WatchOS 8.7.1 Pocket Casts: 7.25

reginabally commented 1 year ago

there are hiccups with the Apple Watch app when controlling volume. Sometimes it does not adjust correctly and completely mutes it. This happens every once in a while, but annoying when it does.

App Version: 7.29 Device: iPhone15,3 OS: 16.2

5881109-zd-woothemes

Phone and watch logs requested.

kemayo commented 1 year ago

For what it's worth, I've seen this on other Apple Watch audio apps as well, so it might be something system-level rather than anything pocketcasts is doing wrong.

bikrrr commented 7 months ago

I often encounter this as well. It'll work for a while, but at some point, I'll adjust the volume with the Digital Crown, and the actual volume will go to zero, even though the on-screen gauge will still change visually. Force quitting and restarting the Pocket Casts watch app will fix it, but that's annoying.

I've tried using the stock Now Playing app for Pocket Casts playback, and it does not exhibit this issue. The downside is then I lose the ability to select podcasts, change advanced audio effects, etc..

It may indeed be a problem on Apple's side, in which case maybe a Technical Support Incident (TSI) could be opened with Apple?

iOS: 17.3 (21D50) watchOS: 10.3 (21S644) Pocket Casts: 7.56 (7.56.0.2)

Pocket Casts watchOS Volume Bug

morpheus1211 commented 5 months ago

Up until watchOS 10.3 and iOS 17.3.1, the digital crown volume control used to work most of the time for me, though occasionally it would stop working and uninstalling and reinstalling the app would fix it. But after either the watchOS 10.4 or the iOS 17.4 update, now the digital crown NEVER works for me to control the volume when playing podcasts on the iPhone (even fully reset the watch so on a fresh install with no backup that was restored). @bikrrr do you see the same change in behavior? (I updated iOS and watchOS at the same time, so I don't really know where the culprit is.)

I know nothing, but FWIW, the same thing happens on several other watchOS audio apps (Overcast, Castro), so it's not just Pocket Casts and is almost surely something Apple mucked around with in the latest update (thanks Apple). So I don't know what to do other than raise than for developers to raise Apple's attention until it either gets fixed or there is a new way to control the phone's volume on the watchOS app.

Also, it happens only when playing from the phone. The volume control app works fine for me when playing podcasts that have been downloaded to the watch.

rviljoen commented 5 months ago

I think think the behaviour under WatchOS 10.4 is an Apple bug, because the audio apps are suffering from the same problem. I've seen complaints on both Overcast and Spotify forums. Let's hope they fix this soon.

morpheus1211 commented 5 months ago

For anyone following, iOS 17.4.1 doesn't appear to solve it.

seanogdev commented 5 months ago

Has anyone tried the 17.5 beta?

argwallace commented 5 months ago

I have 17.5 beta and issue persists.

rviljoen commented 4 months ago

See #1625 for the issue that started with WatchOS 10.4

igotdes commented 3 months ago

Forum user reports that issue seems to have been fixed with watchOS 10.5 🤞

I finally updated to watchOS 10.5 yesterday, and it seems to have fixed this issue! 🎉

I won’t get too excited, as before it was hit and miss, but things are looking promising.

erricgunawan commented 3 months ago

More reports from forum users that had a success with watchOS 10.5:

I concur that it appears to be fixed in 10.5. I did notice, however, that the latency is increased as compared to before the issue cropped up. There seems to be a noticeable lag between rotating the crown and the time that the volume change takes effect.

Fixed for me as well with the watchOS 10.5 release (if anyone cares, upgrading to iOS 17.5 did not fix it, but subsequently updating to watchOS 10.5 is what did the trick, at least for me, so it was something in watchOS rather than iOS, I guess?)