Blank Canvas, TwentyTwentyOne, Floral :: Clicking `Crop Image` in `Select logo` - There has been an error cropping your image.

[zdenys]

Steps to reproduce the behavior

1. Go to WordPress.com > My Sites > Appearance > Customize > Site Identity > Logo
2. Click on Select logo
3. Click any image in the modal window that opens
4. Click Edit image in the right-side panel

What I expected to happen

The Edit Media screen with the image to be edited

What actually happened

The Edit Media screen loads but not the image itself

Context

Browser / OS version

Any

Is this specific to the applied theme? Which one?

No. So far I tested with Blank Canvas and Twenty Twenty-One

Does this happen on simple or atomic sites or both?

Is there any console output or error text?

Failed to load resource: the server responded with a status of 400 () 

SITEADDRESS/wp-admin/admin-ajax.php?frame-nonce=ba37e10bdf?action=imgedit-preview&_ajax_nonce=4d6ee67ffb&postid=588&rand=884

Level of impact (Does it block purchases? Does it affect more than just one site?)

Low

Reproducibility (Consistent, Intermittent) Leave empty for consistent.

Screenshot / Video: If applicable, add screenshots to help explain your problem.

https://user-images.githubusercontent.com/39308239/122533996-c78c5a00-d02a-11eb-983a-880c5c5cdb46.mov

[kosiew]

Thanks @zdenys for reporting this.

I tested and reproduced a different error on Blank Canvas, TwentyTwentyOne.

At Select Logo, I could select an Image and then reached the next screen to Crop the logo.

But Crop Logo fails with an error.

I tested the same on Fortune theme and managed to crop successfully.

Moving this to the themes repo.

[kosiew]

Encountered the same in Floral theme too during an Empathy Flow test.

[thekingsprojects]

Another case in 31857134-hc , Dara theme (and several others they've tried previously). Happens in multiple browsers, on different computers. I couldn't replicate personally on the user's site, and other HEs have also gotten around it before, but they're experiencing this error/inability to crop (or skip cropping) regularly.