Clarify whether an email address already exists on Stripe vs WC Pay (Stripe Checkout)

[jobthomas]

Description

I'm not even sure if we have any access to that side, but it's going to likely become increasingly challenging to clarify to merchants how this works.

Problem: When Stripe gives an error that the account already exists, merchants are confused if this is their Stripe account and not a WC Pay account. Example of that here: p1635160319253700-slack-C3NCP7ZJ6 cc @stuartduff

Recommendation:

• If it's a WC Pay account, the flow sends the merchant to our help desk to sort this out
• If it's a pre-exisiting Stripe account, it sends to this doc: https://docs.woocommerce.com/document/payments/faq/stripe-sign-up-with-existing-email/

[jrodger]

If it's a pre-exisiting Stripe account

This doesn't help with the immediate issue, but it would be preferable if Stripe "simply" didn't flag this situation in the first place. It's arguably irrelevant that a merchant has a Stripe account when signing up for WooCommerce Payments.

[jobthomas]

💯 @jrodger -- I'd love it if we don't even need to reference Stripe anywhere. That said, we now have this specific challenge.

[jessy-p]

This issue impacts Onboarding, Account management, General purpose communications and communication tools, so assigning to Moltres (based on team responsibilities Pc2DNy-3z-p2) @daquinons. Assigning as part of Gamma Triage process PcreKM-yM-p2.

Tagging as part of re-evaluating older issues in the backlog, please have a look and close if no longer relevant.