Wording of "Payments", "Transactions", etc. in menu could be confusing

[senff]

Description

In the sidebar menu, all items have very generic names. "Payments", "Transactions", "Refunds", etc. This could cause confusion for the user if they have multiple payment methods on their site.

For example, if they accept payments with WooCommerce Payments but also Stripe, Square, Paypal, etc. they may expect to see all of their site's transactions under the Payments → Transactions menu (whereas it will only show the transactions specifically made using WooCommerce Payments, of course).

Since WooCommerce → Orders will show all orders in the site, and Products will show all products in the site, it's not a stretch to think that Payments → Transactions will show all transactions made on the site.

Even "WooCommerce Payments" itself is such a generic name, that customers may take this as "the Payments that are made on my WooCommerce site", even though that would not include any payments done with other plugins.

I understand that it's more than just wording itself and also a branding issue, so it's probably not so simple to just change the wording, but I wanted to at least have a record of it.

Additional Notes

paJDYF-2SC-p2

[haszari]

Another area of confusion is subscriptions. With WCPay subscriptions feature active, or with WooCommerce Subscriptions installed there are two similar-named menu items with different function:

• Subscriptions - view active subscribers to subscription products, e.g. orders/customers view, store manager focus
• My Subscriptions - view the store's (merchant) active WooCommerce.com subscriptions for paid extension plugins, e.g. store builder/owner focus

[dechov]

We could include an explanatory notice at the top of the view(s) – perhaps just when more than one payment gateway is enabled.

[htdat]

This issue still waits for the result of the internal discussion paJDYF-2SC-p2. When we have a clear way to move forward, please update the description issue and remove "needs feedback" and "needs design".