Transaction fee refunds (rare – e.g. carding attack refund) from Stripe can show as a "negative withdrawal"

[csmcneill]

Describe the bug

In 5495806-zen, a user was refunded transaction fees by Stripe. Note that this is an uncommon situation – it's rare for fees to be refunded.

When this happened, the user saw a Withdrawal item in Payments > Deposits for a negative amount, which caused confusion.

We communicated with Stripe in 5498944-zen, and they confirmed the following:

you can think of the Type: Withdrawal and the negative sign together as a double negative making a positive.

To Reproduce

1. Place multiple purchases.
2. Refund the orders.
3. Refund the transaction fees.
4. The transaction fees might show as a negative withdrawal.

Actual behavior

Refunded transaction fees show up as a negative withdrawal.

Screenshots

Expected behavior

It should be clear that we are not charging users for a refund.

[zmaglica]

Confirmed. I was able to reproduce this issue. My question is how should we make to the user that we are not charging a refund? Maybe we can put label or change this negative balance to positive? Could you please provide feedback regarding this question @csmcneill

[jessy-p]

Moving to Product Review as there is open requirements question

[haszari]

Removing deposits label, based on the info above this is more of a core issue, or fees, refunds, transaction list.

Tagged Priority: Low since this situation (transaction fees refunded by Stripe) should be rare.

[souravdebnath1986]

@csmcneill @zmaglica Are we positive that this withdrawal is not related to the refunds itself funded from the merchant's bank account as the available balance is not sufficient to cover them ? This is a weird use case otherwise.

[csmcneill]

Are we positive that this withdrawal is not related to the refunds itself funded from the merchant's bank account as the available balance is not sufficient to cover them ? This is a weird use case otherwise.

@souravdebnath1986 It's been a while since I've worked on this issue, but this was directly related to a refund of transaction fees, and Stripe confirmed that this is related to a refund instead of another issue (e.g. a negative balance).

Is it an edge case? Sure—we don't refund transaction fees often outside of carding attacks. Is it weird? You betcha :)

[haszari]

Is it an edge case? Sure—we don't refund transaction fees often outside of carding attacks. Is it weird? You betcha :)

Thanks for clarifying how rare this scenario is @csmcneill – it wasn't immediately obvious to me from the title / description. I've clarified this above.

[zmaglica]

This issue impacts Fees, so assigning to Pulsar (based on team responsibilities Pc2DNy-3z-p2) @kalessil Assigning as part of Gamma Triage process PcreKM-yM-p2.

[kalessil]

@zmaglica: I think it goes to Gammas' backlog now.