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Automattic / woocommerce-payments

Accept payments via credit card. Manage transactions within WordPress.
https://wordpress.org/plugins/woocommerce-payments/
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[GlobalStep] PHP fatal error occurs after OBW and KYC flows for countries other than the USA. #6607

Open gglobalstep opened 1 year ago

gglobalstep commented 1 year ago

Bug Description:

PHP fatal error occurs on the checkout page after OBW and KYC flows for countries other than the US.

Environment:

Woocommerce Version: WooCommerce 7.8.1 WooCommerce Payments - 6.1.0-test-3 WordPress version: v6.2.2

PC: Windows 10 Chrome (Version 114.0.5735.134) Firefox (Version 114.0.2)

Steps To Reproduce:

  1. Create any test site.
  2. Install and activate all the required plugins.
  3. Complete OBW flow and KYC flow for a country other than the United States(e.g. Austria).
  4. Add 2 payout bank accounts (Euro and USD)
  5. Go to the frontend, and any product to cart.
  6. Go to the checkout page.
  7. Observe that, PHP fatal error occur on the checkout page after OBW and KYC flows for countries other than the US.

Actual Result:

PHP fatal error occurs on the checkout page after OBW and KYC flows for countries other than the US.

Expected Result:

Checkout page should be displayed without any error after OBW and KYC flows for countries other than the US.

Video:

https://github.com/Automattic/woocommerce-payments/assets/41110392/853c17d1-c43a-4be9-b45b-b18239f30929

Isolating the problem (mark completed items with an [x]):

` ### WordPress Environment ### WC Version: 7.8.1 REST API Version: ✔ 7.8.1 WC Blocks Version: ✔ 10.2.4 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.57 (Unix) OpenSSL/1.0.2g PHP Version: 7.4.33 PHP Post Max Size: 1 GB PHP Time Limit: 30 PHP Max Input Vars: 5000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.7.33-0ubuntu0.16.04.1-log Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.8.1 WC Database Prefix: wp_ Total Database Size: 6.09MB Database Data Size: 4.56MB Database Index Size: 1.53MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 3.47MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB wp_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 24 page: 7 post: 2 product: 18 product_variation: 7 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (5) ### Query Monitor: by John Blackbourn – 3.12.3 Code Snippets: by Code Snippets Pro – 3.4.0 Companion Plugin: by Osk – 1.29 WooCommerce Payments: by Automattic – 6.1.0-test-3 WooCommerce: by Automattic – 7.8.1 ### Inactive Plugins (2) ### Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.1 Hello Dolly: by Matt Mullenweg – 1.7.2 ### Dropin Plugins (1) ### db.php: Query Monitor Database Class (Drop-in) ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Version: 4.3.0 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: core-profiler minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-06-29 07:30:04 +00:00 Options: ✔ Notes: 61 Onboarding: completed ### WooCommerce Payments ### Version: 6.1.0-test-3 Connected to WPCOM: Yes Blog ID: 220663739 Account ID: acct_1NNsvaFveKrxl7SF ### Action Scheduler ### Complete: 30 Oldest: 2023-06-28 07:32:43 +0000 Newest: 2023-06-28 07:39:59 +0000 Failed: 1 Oldest: 2023-06-28 07:39:59 +0000 Newest: 2023-06-28 07:39:59 +0000 Pending: 1 Oldest: 2023-06-29 07:32:43 +0000 Newest: 2023-06-29 07:32:43 +0000 ### Status report information ### Generated at: 2023-06-28 09:59:36 +00:00 `
zmaglica commented 1 year ago

This issue impacts Onboarding, so assigning to team Molters (based on team responsibilities) @daquinons . Assigning as part of Gamma Triage process PcreKM-yM-p2.

daquinons commented 1 year ago

@zmaglica before looking deep into it, can you please confirm if this is related to Onboarding? The fatal error seems to be subscriptions related

image

Thank you!

daquinons commented 1 year ago

Pinging @Automattic/quark team as well for taking a look into it 🙏