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Automattic / woocommerce-payments

Accept payments via credit card. Manage transactions within WordPress.
https://wordpress.org/plugins/woocommerce-payments/
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Compatibility with Woo Stripe Gateway - "Your payment information is incomplete." error on /order-pay/ checkout flow #7824

Closed Brianmitchtay closed 9 months ago

Brianmitchtay commented 11 months ago

Describe the bug

When the WooCommerce Stripe payment gateway is enabled and

To Reproduce

  1. On a test site with a WooPayments account attached, install and configure the Woo Stripe Payment plugin. Leave the Stripe gateway disabled, the plugin active.
  2. Create a manual order for a guest - with no customer attached nor billing information in the order
  3. Check in WP Admin → WooCommerce → Settings → Accounts & Privacy that "Allow customers to place orders without an account: is checked
  4. Visit the customer payment link from the manually created order, enter test card payment information in the WooPayments checkout form and try to submit.
  5. See error
  6. Disable the Stripe plugin then try again
  7. Error no longer occurs and payment processes successfully

Actual behavior

While the Stripe payment gateway plugin is active on the site, the /order-pay/ flow does not function and throws an error.

Screenshots

Screenshot 2023-12-03 at 7 17 28 PM

Expected behavior

Ideally, payment processes should function whether or not a merchant has the Stripe gateway installed and active on the site as well

Desktop (please complete the following information):

Additional context

This was brought to our attention in 7399911-zd-a8c

c-shultz commented 10 months ago

While addressing the bug here may be necessary, I would recommend we take a bigger picture look at this to consider if we could better educate the merchant about potentially conflicting payment gateways being enabled alongside each other.

jessy-p commented 10 months ago

This issue impacts Checkout UI, so assigning to Heisenberg (based on team responsibilities Pc2DNy-3z-p2) @FangedParakeet. Assigning as part of Gamma Triage process PcreKM-yM-p2.

mdmoore commented 9 months ago

Hey @Brianmitchtay! Thanks for including detailed reproduction steps in your report. Do you recall the WooPayments and Woo Stripe versions used in your tests? I haven't been able to reproduce the on the latest versions of both plugins. It's possible that it's been fixed with some recent changes to either plugin, but I'd like to try reproducing with versions matching your tests.

mdmoore commented 9 months ago

Trying further to reproduce the problem here, I tested using Woo Stripe 7.7.0 and WooPayments 6.8.0, WooCommerce 8.3.1, while using a block based theme(Twenty Twenty-Three). First I've ensured that Woo Stripe is active but disabled. I've then created a guest order with no address details then proceeded to the customer payment page, both logged in and logged out. So far, all test payments have processed successfully and the error described here hasn't shown up.

I'll close this for now, but if you're still able to reproduce it, please re-open and we can pin down the exact conditions.

Brianmitchtay commented 9 months ago

Hi @mdmoore thanks for following up. I can still replicate.

The user was running:

Like you had in your tests.

However I just tested again and can still replicate with the following (latest) versions on my testing site.

WooCommerce Stripe Gateway: by WooCommerce – 7.9.0 WooPayments: by Automattic – 7.1.0 WooCommerce: by Automattic – 8.5.2

I fully acknowledge that this testing site has been used for a lot. So I'll also set up a clean Jurassic Ninja site to confirm.

Screenshot 2024-01-28 at 4 26 09 PM

SSR enclosed

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integration: by WooCommerce – 1.9.0 (update to version 1.9.7 is available) WooCommerce Subscriptions - Preserve Billing Schedule: by Prospress Inc. – 1.0.0 WooCommerce Subscriptions Gifting: by WooCommerce – 2.5.1 (update to version 2.7.0 is available) WooCommerce Table Rate Shipping: by WooCommerce – 3.1.3 (update to version 3.1.6 is available) WooCommerce UPS Shipping: by WooCommerce – 3.5.7 WooCommerce USPS Shipping: by WooCommerce – 4.7.5 (update to version 4.7.6 is available) WooCommerce Xero Integration: by WooCommerce – 1.7.58 (update to version 1.8.4 is available) Woo Subscriptions: by WooCommerce – 5.7.0 (update to version 5.9.1 is available) WP Crontrol: by John Blackbourn & crontributors – 1.16.0 WP Mail Logging: by WP Mail Logging Team – 1.12.0 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: right Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: accommodation-booking (accommodation-booking) booking (booking) bundle (bundle) composite (composite) external (external) grouped (grouped) mix and match (mix-and-match) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: ✔ ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout-block/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Version: 4.5.4 Author URL: https://woo.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooPayments ### Version: 7.1.0 Connected to WPCOM: Yes WPCOM Blog ID: 206058563 Account ID: acct_1Kv91A2Hvd3W6TTd Payment Gateway: Enabled Test Mode: Enabled Enabled APMs: card WooPay: Enabled (checkout,product,cart) WooPay Incompatible Extensions: No Apple Pay / Google Pay: Disabled Fraud Protection Level: basic Multi-currency: Disabled Public Key Encryption: Enabled Auth and Capture: Enabled Documents: Disabled Logging: Enabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-01-29 18:57:50 -09:00 Options: ✔ Notes: 171 Onboarding: completed ### Action Scheduler ### Complete: 24,180,603 Oldest: 2023-10-02 23:20:44 -0800 Newest: 2024-01-28 14:28:35 -0900 Pending: 16 Oldest: 2024-01-28 14:29:01 -0900 Newest: 2028-03-06 14:16:06 -0900 In-progress: 1 Oldest: – Newest: – Failed: 14,423 Oldest: 2022-05-23 11:43:49 -0800 Newest: 2024-01-28 09:18:37 -0900 ### Status report information ### Generated at: 2024-01-28 14:28:35 -09:00 `
Brianmitchtay commented 9 months ago

A few updates here. This must be some kind of deeper conflict on the site I was using to test.

I'll close this issue back up now. If anything it seems it likely would need to be re-opened in the Stripe repo if we're able to determine the deeper cause of the conflict

mdmoore commented 9 months ago

Thanks for taking the time to test so thoroughly @Brianmitchtay! Feel free to re-open here as well if WooPayments is involved.