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Automattic / woocommerce-payments

Accept payments via credit card. Manage transactions within WordPress.
https://wordpress.org/plugins/woocommerce-payments/
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Conflict with Stripe breaks the Pay for Order page #8560

Closed maxlaf closed 7 months ago

maxlaf commented 7 months ago

Describe the bug

If both WCPay and Stripe are installed, but Stripe is inactive as a gateway, Stripe JS throws an error on the Pay for Order page when trying to pay with WCPay.

This does not affect the regular checkout page.

To Reproduce

  1. Setup Stripe and WCPay.
  2. Disable Stripe as a gateway but leave the plugin active.
  3. Create a pending order and navigate to the customer payment page.
  4. Try to pay for the order.
  5. See error.

Actual behavior

Error is thrown on pay for order page: can't access property "elements", b[r] is undefined

Screenshots

pcHQ5q.png

Expected behavior

WCPay and Stripe to not conflict with each other in a way that prevents purchases.

Additional context

SSR

``` ` ### WordPress Environment ### WordPress address (URL): https://mortally-mystic.jurassic.ninja Site address (URL): https://mortally-mystic.jurassic.ninja WC Version: 8.7.0 REST API Version: ✔ 8.7.0 Action Scheduler Version: ✔ 3.7.2 Log Directory Writable: ✔ WP Version: 6.5 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 8.1.27 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/3.0.11 SUHOSIN Installed: – MySQL Version: 10.6.17-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.7.0 WC Database Prefix: wp_ Total Database Size: 3.17MB Database Data Size: 1.41MB Database Index Size: 1.76MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 0.31MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_posts: Data: 0.05MB + Index: 0.06MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 1 page: 7 post: 2 shop_order_placehold: 1 wp_navigation: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (7) ### Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2 Companion Plugin: by Osk – 1.30 Jetpack: by Automattic – 13.3-beta WooCommerce Stripe Gateway: by WooCommerce – 8.1.0 WooCommerce Payments Dev Tools: by Automattic – WooPayments: by Automattic – 7.4.0 WooCommerce: by Automattic – 8.7.0 ### Inactive Plugins (0) ### ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 361 KB ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Twenty Twenty-Four Version: 1.1 Author URL: https://wordpress.org Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared ### Templates ### Overrides: /srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/error.php /srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/notice.php /srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/success.php ### WooPayments ### Version: 7.4.0 Connected to WPCOM: Yes WPCOM Blog ID: 231531225 Account ID: acct_1P1GnFFj90jxspIy Payment Gateway: Enabled Test Mode: Enabled Enabled APMs: card WooPay: Enabled (product,cart,checkout) WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Public Key Encryption: Disabled Auth and Capture: Enabled Documents: Disabled Logging: Enabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-04-03 23:17:59 +00:00 Options: ✔ Notes: 66 Onboarding: skipped ### Action Scheduler ### Complete: 4 Oldest: 2024-04-02 23:19:24 +0000 Newest: 2024-04-02 23:48:32 +0000 Failed: 2 Oldest: 2024-04-02 23:21:24 +0000 Newest: 2024-04-02 23:34:58 +0000 Pending: 1 Oldest: 2024-04-03 23:19:24 +0000 Newest: 2024-04-03 23:19:24 +0000 ### Status report information ### Generated at: 2024-04-02 23:53:33 +00:00 ` ```
csmcneill commented 7 months ago

Hey @maxlaf! I'm unable to reproduce this on my local site or a JN site using the steps you've outlined.

Are there any additional details you can provide?

Edit: I think I can reproduce this only if I'm opting to save the payment method. I can also reproduce this if I am trying to add a new payment method via the My Account page.

However, the error is related to /wp-content/woocommerce-gateway-stripe/build/upe_classic.js — which means this issue may be rooted in the Stripe plugin and not WooPayments.

namiokuzono commented 7 months ago

Just in case... 7983612-zd-a8c

This case has to do with saving payment method, and the user reported that they could not save it on a normal web browser, but they can on incognito mode browser. Adding the case to this in case they are related.

RadoslavGeorgiev commented 7 months ago

A short investigation lead me to the issue, which is with the Stripe gateway. I've opened another issue there: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3041

Closing this one, as it is not caused by WooPayments.