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Automattic / woocommerce-payments

Accept payments via credit card. Manage transactions within WordPress.
https://wordpress.org/plugins/woocommerce-payments/
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[GlobalStep] "We're not able to process this request. Please refresh the page and try again." error notice is displayed when placing the order using the "Afterpay" payment method on the "Shortcode Checkout" page. #8820

Closed gglobalstep closed 2 months ago

gglobalstep commented 2 months ago

Bug Description:

"We're not able to process this request. Please refresh the page and try again." error notice is displayed when placing the order using the "Afterpay" payment method on the "Shortcode Checkout" page.

Environment:

Woocommerce Version : WooCommerce 8.8.3 WooCommerce Payments - 7.7.0-test-1

PC: Windows 10, Chrome(Version 124.0.6367.208) Firefox(Version 125.0.3)

Steps To Reproduce:

  1. Create any test site.
  2. Install and activate all the required plugins.
  3. Upload and activate the WooCommerce Payments v7.7.0-test-1 plugin.
  4. Complete the setup wizard.
  5. Complete the KYC flow. 1.Ensure "Afterpay" is enabled in the WooPayments settings, at Payments > Settings in the "Payment methods" section.
  6. On the frontend, add an item to your cart, and go to"Shortcode Checkout" page. Ensure that the presentment currency is "USD" via the currency widget (in case of multi-currency sites) or via WooCommerce > Settings > General, "Currency" section (in case of single currency site).
  7. Enter a US-based billing address
  8. Verify "Afterpay" and its logo are now in the Payment methods area
  9. Select "Afterpay" from the list of available payment methods
  10. Click "Place order"
  11. Observe that ""We're not able to process this request. Please refresh the page and try again." error notice is displayed.

Actual Result:

"We're not able to process this request. Please refresh the page and try again." error notice is displayed when placing the order using the "Afterpay" payment method on the "Shortcode Checkout" page.

Expected Result:

Order should be placed without any error when placing the order using the "Afterpay" payment method on the "Shortcode Checkout" page.

Screenshot:

#8820

` ### WordPress Environment ### WC Version: 8.8.3 REST API Version: ✔ 8.8.3 Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 8.1.28 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.7.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.6.15-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.8.3 WC Database Prefix: wp_ Total Database Size: 5.65MB Database Data Size: 2.77MB Database Index Size: 2.88MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.27MB + Index: 0.31MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.23MB + Index: 0.17MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.19MB + Index: 0.09MB + Engine InnoDB wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 0.30MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_posts: Data: 0.11MB + Index: 0.06MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.06MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.31MB + Index: 0.61MB + Engine InnoDB wp_wc_order_addresses: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 24 page: 10 post: 3 product: 23 product_variation: 7 revision: 8 shop_coupon: 3 shop_order_placehold: 115 wp_navigation: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (6) ### Query Monitor: by John Blackbourn – 3.16.2 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2 Code Snippets: by Code Snippets Pro – 3.6.4 WooPayments: by Automattic – 7.7.0-test-1 WooCommerce Subscriptions: by WooCommerce – 6.3.1 WooCommerce: by Automattic – 8.8.3 ### Inactive Plugins (1) ### WooCommerce Payments Dev Tools: by Automattic – ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php db.php: Query Monitor Database Class (Drop-in) object-cache.php: Memcached ### Must Use Plugins (1) ### load.php: by – ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 6 MB ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Version: 4.5.5 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooPayments ### Version: 7.7.0-test-1 Connected to WPCOM: Yes WPCOM Blog ID: 233055777 Account ID: acct_1PGF2UC5u11hpiGe Payment Gateway: Enabled Test Mode: Enabled Enabled APMs: card,afterpay_clearpay WooPay: Disabled WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Public Key Encryption: Disabled Auth and Capture: Enabled Documents: Disabled Logging: Enabled ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://fully-vertical.jurassic.ninja Subscriptions-core Library Version: 7.1.1 Subscription Statuses: wc-active: 14 wc-cancelled: 1 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United States (US) — California ### Subscriptions by Payment Gateway ### WooPayments: wc-active: 14 wc-cancelled: 1 ### Payment Gateway Support ### WooPayments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions subscription_amount_changes subscription_date_changes tokenization add_payment_method WooPayments (Afterpay): products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions subscription_amount_changes subscription_date_changes tokenization add_payment_method ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-custom-fields settings async-product-editor-category-field launch-your-store Daily Cron: ✔ Next scheduled: 2024-05-15 06:30:37 +00:00 Options: ✔ Notes: 65 Onboarding: skipped ### Action Scheduler ### Canceled: 38 Oldest: 2024-05-14 07:02:35 +0000 Newest: 2024-05-14 12:56:47 +0000 Complete: 688 Oldest: 2024-05-14 06:31:09 +0000 Newest: 2024-05-14 08:21:35 +0000 Failed: 2 Oldest: 2024-05-14 06:33:47 +0000 Newest: 2024-05-14 06:33:47 +0000 Pending: 17 Oldest: 2024-05-14 18:31:09 +0000 Newest: 2024-07-14 08:23:29 +0000 ### Status report information ### Generated at: 2024-05-14 14:36:50 +00:00 `
haszari commented 2 months ago

Adding checkout focus since issue affects checkout for a specific payment method.