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Automattic / woocommerce-payments

Accept payments via credit card. Manage transactions within WordPress.
https://wordpress.org/plugins/woocommerce-payments/
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[GlobalStep] "There was an error processing the order. Please go back to the merchant store and try again." error is display after clicking on the "Place Order" button on the "Woopay checkout" page. #9345

Closed gglobalstep closed 2 months ago

gglobalstep commented 3 months ago

Bug Description:

"There was an error processing the order. Please go back to the merchant store and try again." error is display after clicking on the "Place Order" button on the "Woopay checkout" page.

Environment:

Woocommerce Version: 9.3.0-beta.1 WooCommerce Payments: 8.2.0-test-1 WordPress version: v6.6.1

PC: Windows 10 Chrome (Version 128.0.6613.85) Firefox (Version 129.0.2)

Steps To Reproduce:

  1. Create a test site.
  2. Install and activate the Woocommerce version 9.3.0-beta.1 plugins.
  3. Upload and activate the WooCommerce Payments v8.2.0-test-1 plugin.
  4. Complete the setup wizard.
  5. Complete the KYC flow.
  6. Merchant account must be US-based.
  7. WooPay must be enabled at checkout (Via WooCommerce > WooPayments Settings > Express checkouts).
  8. WooPay must be enabled on the product page (Via WooCommerce > WooPayments Settings > Express checkouts > WooPay > "Customize").
  9. As a customer, navigate to a product page for a product (any kind of product should work: simple, variable, virtual, subscription).
  10. Click "Buy with WooPay" next to the "Add to cart" CTA.
  11. Customer should be redirected to the WooPay checkout page and presented with a login form. Note: If you click the button very quickly after page load you will get the OTP modal to complete the email and OTP steps and then get redirected.
  12. Enter a new email address into the "sign up" email field, click "Continue".
  13. Enter a valid phone number, click "verify your account".
  14. Enter the OTP code you received on the phone number previously entered.
  15. The full checkout form should now load.
  16. Fill in the details for the shipping address, card details.
  17. Click "Place order"
  18. Observe that, "There was an error processing the order. Please go back to the merchant store and try again." error is display.

Instruction Link

https://github.com/Automattic/woocommerce-payments/wiki/Testing-instructions-for-critical-flows#woopay-checkout

Actual Result:

"There was an error processing the order. Please go back to the merchant store and try again." error is display after clicking on the "Place Order" button on the "Woopay checkout" page.

Expected Result:

Order should be placed after clicking on the "Place Order" button on the "Woopay checkout" page.

Screenshot:

#9345

Isolating the problem (mark completed items with an [x]):

System Status Report ``` ### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.3.0-beta.1 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.1 Log Directory Writable: ✔ WP Version: 6.6.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 8.1.29 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.7.1 OpenSSL/3.0.11 SUHOSIN Installed: – MySQL Version: 10.6.18-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### [REDACTED] ### Post Type Counts ### attachment: 24 page: 8 post: 2 product: 18 product_variation: 7 revision: 5 shop_order_placehold: 9 wp_global_styles: 1 wp_navigation: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (5) ### Query Monitor: by John Blackbourn – 3.16.4 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3 WooCommerce Payments Dev Tools: by Automattic – WooPayments: by WooCommerce – 8.0.2 WooCommerce: by Automattic – 9.3.0-beta.1 ### Inactive Plugins (0) ### ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php db.php: Query Monitor Database Class (Drop-in) object-cache.php: Memcached ### Must Use Plugins (1) ### load.php: by – ### Settings ### Legacy API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 478 KB ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ - Contains the woocommerce/cart block Checkout: #7 - /checkout/ - Contains the woocommerce/checkout block My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Version: 4.6.0 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooPayments ### Version: 8.0.2 Connected to WPCOM: Yes WPCOM Blog ID: 236398002 Account ID: acct_1PsKv9Fsk9LnVKr4 Payment Gateway: Enabled Test Mode: Enabled Enabled APMs: card WooPay: Enabled (product,cart,checkout) WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Auth and Capture: Enabled Documents: Disabled Logging: Enabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ✔ Next scheduled: 2024-08-28 08:23:09 +00:00 Options: ✔ Notes: 61 Onboarding: skipped ### Action Scheduler ### Canceled: 1 Oldest: 2024-08-27 09:29:14 +0000 Newest: 2024-08-27 09:29:14 +0000 Complete: 64 Oldest: 2024-08-27 08:25:48 +0000 Newest: 2024-08-27 12:14:48 +0000 Failed: 2 Oldest: 2024-08-27 08:27:48 +0000 Newest: 2024-08-27 09:18:16 +0000 Pending: 1 Oldest: 2024-08-28 08:25:48 +0000 Newest: 2024-08-28 08:25:48 +0000 ### Status report information ### Generated at: 2024-08-27 14:39:50 +00:00 ```
htdat commented 3 months ago

For any devs working on this, here is the test site info to discover this bug p1724761128975899-slack-C011ENB20Q1

Relevant convo: p1724765247187109-slack-C022WMN88KG

htdat commented 2 months ago

Summary:

I am closing this issue now. You are welcome to reopen it if necessary @alefesouza @pierorocca @c-shultz