Automattic / woocommerce-payments

Accept payments via credit card. Manage transactions within WordPress.
https://wordpress.org/plugins/woocommerce-payments/
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Give accurate information about all fees charged to a merchant within the WordPress Dashboard #9422

Open AashikP opened 1 month ago

AashikP commented 1 month ago

Describe the bug

Fees don't show up for a small subset of merchants using card readers (perhaps other fees as well).

When they check a deposit breakdown, there is a discrepancy between the deposit they expect to receive and what they receive because the card reader fee isn't listed as a line item. This causes issues for business accounting since there is nowhere the merchant can see where, when, or why this fee is charged. (HT @m0untaingoat )

Note that (HT @haszari ):

Expected behavior

Any fee charged to a merchant should be visible within their WordPress Dashboard clearly communicated in some way (e.g. dashboard, email, etc).

Additional context

Related: https://github.com/Automattic/woocommerce-payments/issues/5283 Created a new bug as per the discussion in p1725877092555119-slack-C02BW3Z8SHK

rakshitwesley commented 4 hours ago

Reported here: 8992726-zd-a8c