When a customer has a subscription that renews for 30$ a month on 10/26
They then upgrade to a 40$ a month subscription on 11/5 which creates prorated order of $6.77
They then upgrade again to a 50$ a month subscription on 11/10 which creates another prorated order for $22.31
Renewal date never changes as next renewal is still 11/26
The second upgrade created a prorated order for $22.31 when it should have been less than 10$
Things to note:
the billing date never changed
the billing interval did not change all billed monthly
Based on the normal prorated "upgrade" switching calculation
Days until next payment * ( New Price Per Day – Old Price Per Day ) the $6.77 is correct but the $22.31 wouldnt even be possible
Screenshots
Screenshot below shows renewal sub at $30
Then the first switch changing from 30$ sub to 40$ sub
Then 5 days later another switch changing from 40$ sub to 50$ sub
Note next renewal date did not change is still set to 11/26
Expected behavior
subscriptions prorated correctly using chart provided
Desktop (please complete the following information):
Unknown device
Smartphone (please complete the following information):
Unknown device
Additional context
Current plugins are a few versions behind but update logs do not mention this error
woocommerce 9.1.4
woocommerce subscriptions 6.5.0
Logs only show intents/payment completions to strip.
Unsure if calculations are shown in logs anywhere
Hey @BFlorek95! We are working on a potential fix that must be available on our next extension release (7.0.0). This version is scheduled for release on the next month.
Describe the bug
When a customer has a subscription that renews for 30$ a month on 10/26 They then upgrade to a 40$ a month subscription on 11/5 which creates prorated order of $6.77 They then upgrade again to a 50$ a month subscription on 11/10 which creates another prorated order for $22.31 Renewal date never changes as next renewal is still 11/26
The second upgrade created a prorated order for $22.31 when it should have been less than 10$
Things to note:
Screenshots
Screenshot below shows renewal sub at $30 Then the first switch changing from 30$ sub to 40$ sub Then 5 days later another switch changing from 40$ sub to 50$ sub
Note next renewal date did not change is still set to 11/26
Expected behavior
subscriptions prorated correctly using chart provided
Desktop (please complete the following information):
Unknown device
Smartphone (please complete the following information):
Unknown device
Additional context
Current plugins are a few versions behind but update logs do not mention this error
woocommerce 9.1.4 woocommerce subscriptions 6.5.0
Logs only show intents/payment completions to strip. Unsure if calculations are shown in logs anywhere