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Automattic / wp-calypso

The JavaScript and API powered WordPress.com
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SEO Tools: Title format editor fields incorrectly disabled #11720

Closed vindl closed 7 years ago

vindl commented 7 years ago

On some WordPress.com sites that have a business plan Page Title Structure fields in SEO section are incorrectly disabled (e.g. meideo.com).

cc @kriskarkoski @chrisfromthelc

andreabadgley commented 7 years ago

The user has come back asking about this. Follow up is in 3087374-t.

vindl commented 7 years ago

@dmsnell do you have any idea what might be causing this? It's not reproducible on any of my test sites, I can only reproduce it on meideo.com (via SU). For some reason isRefreshingSiteData remains always true for this one, which causes the Title editor fields to stay disabled: https://github.com/Automattic/wp-calypso/blob/master/client/my-sites/site-settings/seo-settings/form.jsx#L163

@andreabadgley if it helps, while we figure what's going on, I could set the SEO title formats for this user manually, if they would be willing to forward their desired settings to us.

dmsnell commented 7 years ago

For some reason isRefreshingSiteData remains always true for this one

this sounds like the important lead to follow. that's all stuff related to SitesList which is a mess. Here are a few questions I can think of: do they have lots of users logged in all the time? Is there something odd about their settings? Can we watch the network calls bring in their site settings? Is there anything odd in the response body of those network calls?

andreabadgley commented 7 years ago

@vindl That would be awesome! I'll check with the user.

andreabadgley commented 7 years ago

@vindl It turns out the user wants Sitelinks, which are handled by Google (support page). They gave stratasys as an example:

https://cloudup.com/cynhyvM6w4M

I told them our tools can't do that, and explained how to set page meta descriptions. I also pointed them to the Custom Title Formats section of the SEO tools and asked if there are specific settings they want there.

brezocordero commented 7 years ago

@vindl We talked about this issue and I am adding the ticket here for the record. Business site with SEO settings disabled for editing when front page displays latests posts Follow up here: 3108332-t