Google Apps: clarify refund policy for additional Google Apps licenses

[designsimply]

Steps to reproduce:

1. Purchase Google Apps + 1 additional license
2. Change mind, try to cancel the 2nd license

Result: additional licenses cannot be canceled or removed at any time (no grace period).

Because there are strict rules around additional licenses in that they are NOT eligible for cancelation or removal at any time, can we make it more clear this is the case up front?

[umurkontaci]

@breezyskies Do you have any suggestions for a copy?

[breezyskies]

cc: @ranh

[ranh]

I suggest we hide the note about refunds on the checkout screen when there are products in the cart that the note does not apply to. See also #2606.

I'm not sure there's any need to mention that Google Apps accounts are non-refundable when adding them (we only say mention refunds later in the cart), but if it becomes an issue we can add a simple "Additional Google Apps accounts are non-refundable" somewhere on the page.

[umurkontaci]

/cc: @gziolo This is very similar to #2606 which is in Gold's backlog

[umurkontaci]

/cc: @peterbutler ^

[klimeryk]

@peterbutler - is this something Gold can take care of?

[BrookeDot]

I set the Priority back to High, given the discussion that took place in #10499 which was closed as a duplicate of this one.

From @Lochlaer:

Google does not allow the cancelation and refund of additional/extra licenses for G Suite post-purchase, but we frequently have users who buy it and then change their minds later.

Some users buy additional licenses thinking that their original purchase didn't go through, so it would be great if we could add a warning or note before purchase that they are purchasing an "extra" license to an existing Google account and that it can't be canceled/refunded. Maybe add something about how they can contact support if they have questions.

[davipontesblog]

Moved to Checkout Redesign for triaging.

[michaeldcain]

@stephanethomas: does this refund policy still apply? If so, there are probably two places in Checkout that need to be updated - the "features" in the sidebar, and possibly the ToS in the footer.

Domains use a special ToS line item to reiterate their refund policy:

[stephanethomas]

@michaeldcain : yes, the refund policy still applies.

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