Automattic / wp-calypso

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New Onboarding: prevent (or warn) about going back to signup after creating a new site #50389

Open mattwiebe opened 3 years ago

mattwiebe commented 3 years ago

This will be fixed in https://github.com/Automattic/wp-calypso/issues/50435

What

Prevent (or warn) about going back to /new after creating a new site.

Why

The user may be confused, thinking that their site was unsuccessfully created, losing trust in our product

How

A few possibilities:

Context

In user testing the Site Editor, an error was encountered in the Site Editor that made it appear that they had somehow accidentally navigated away from the Site Editor. They used the back button to try to get back into the Site Editor but instead they landed back in signup.

You can see it in action at p7DVsv-ayb-p2#comment-34603

razvanpapadopol commented 3 years ago

This issue seems to be similar to https://github.com/Automattic/wp-calypso/issues/49565 with the difference that in this case the user hits back from editor and not from checkout. I believe both are fixed in https://github.com/Automattic/wp-calypso/pull/50327 but worth re-checking.

We are also planning to do some UX improvement showing a dialog to warn the user instead of just redirecting back to editor. See https://github.com/Automattic/wp-calypso/issues/49565#issuecomment-784341234 and the dedicated issue: https://github.com/Automattic/wp-calypso/issues/50435