Search for post/page/product title returns inconsistent results for words with accents

[eduardozulian]

Languages like Portuguese use a lot of accents. Search for post/page/product title returns Inconsistent results for words with accents.

This started as a product issue for the Woo app https://github.com/woocommerce/woocommerce-ios/issues/4801 but @koke quickly identified that this only happens on WP.com sites, both simple and Atomic.

Tested:

• On both Calypso and the WP Admin interface for WP.com sites.
• With English and Portuguese set as the interface language in https://wordpress.com/me/account

Steps to reproduce the behavior

Steps to reproduce the behavior:

1. Add a post, page, or Woo product with at least a word with accents. In my case, catálogo
2. Go to the respecitve pages and tap on search
3. Type the words, partially or not.
4. You'll get no results

What I expected to happen

To list all results despite the lack of accents.

What actually happened

Using catálogo, if I search for:

• cata: all results
• catalogo: no results
• catal: no results
• logo: all results

Context

Dogfooding.

Does this happen on simple or atomic sites or both?

Both.

Is there any console output or error text?

No.

Level of impact (Does it block purchases? Does it affect more than just one site?)

Low.

Reproducibility (Consistent, Intermittent) Leave empty for consistent.

[inaikem]

Pinged @eduardozulian re Bugomattic and added the issue to the HE Triage board.

[dpasque]

Tagging @Automattic/flow-patrol-create based on issue content

[ariel-maidana]

Another instance here: 7526088-zd-a8c

In this case, products containing the word Hermès in the title are included in the results only if the exact same word ("Hermès") with the accent is searched, or if the first part of the word (before the accentuated letter) is search ("Herm"). Searching for the whole word whiteout an accent ("Hermes") produces no results.

User wants to be informed when this issue is solved.

[github-actions[bot]]

Support References

This comment is automatically generated. Please do not edit it.

• [ ] 7526088-zen