Blogger Experience: tailoring My Home support articles

Automattic / wp-calypso

The JavaScript and API powered WordPress.com

https://developer.wordpress.com

GNU General Public License v2.0

12.42k stars 1.99k forks source link

Blogger Experience: tailoring My Home support articles #58302

Closed autumnfjeld closed 2 years ago

autumnfjeld commented 2 years ago

Blogger Experience: tailoring My Home support articles to be relevent to bloggers who have completed the Write Hero Flow

Background

We now have a site_intent flag that is set when the user selects their option from the Intent screen. See site_intent types for allowed values.

We can use site_intent=write to conditionally show specific Support articles on My Home, tailored to bloggers' needs.

This is the current Support Articles list

Goals

Provide the most relevant support articles to bloggers. @jordesign and @kristastevens can identify the docs/articles that we should show. In the My Home Pod Seth McLellan compiled this list of /go articles for eCommercce & Bloggers Additionally, I recently came across this list of articles , maybe it is useful, maybe not. :)

Dev Tasks

[x] https://github.com/Automattic/wp-calypso/pull/58486

Blogger Flow Project Thread

jordesign commented 2 years ago

Love this - I'll put some time away tomorrow to come up with a suggested list of docs.

just one point of clarification - the current list is JUST support docs (as this is the 'Help' section). Changing this to /go or other articles would be a functional change to they type of docs that are shown in this section - are we ok with this being inconsistent?

kristastevens commented 2 years ago

One question came to mind as I started to think about what might work well here. Is the list limited to support documents because of translation? Another way to word the question: is this My Home section shown to English language users?

autumnfjeld commented 2 years ago

@jordesign Great question! And now that you asked that, I am remembering that we used the /go list to create new "Grow & Learn" cards for eCommerce sites - the list wasn't used for Support articles.

So let's stick to /support articles. I will edit the description of this issue.

@kristastevens We would need to use support docs that are translated into our supported languages.
The My Home section is translated and when users link out they see support doc in the language of their user settings (the language that My Home is shown in).

autumnfjeld commented 2 years ago

@jordesign Having said that, if you think there are some cool /go articles that should be turned into Grow & Learn cards, we could open an issue for that.

bitmoji

jordesign commented 2 years ago

So let's stick to /support articles. I will edit the description of this issue.

Good call! Here's the ones I'd call out. They're all focused on creating content, sharing it, and helping get traffic to the site.

In looking at them - the actual Titles used on the support doc aren't really helpful at all. I've added (in brackets) proposed strings of text we could use (seeing as the list is manually curated). Love your input on these @kristastevens

https://wordpress.com/support/sharing/ (Let others share your content)
https://wordpress.com/support/publicize/ (Share your content to Social Media automatically)
https://wordpress.com/support/subscriptions-and-newsletters/ (Let visitors subscribe to your content)
https://wordpress.com/support/seo/ Learn about Search Engine Optimisation)
https://wordpress.com/support/posts/ (All about Blog Posts)
https://wordpress.com/support/site-verification-services/ (Verify your site with Google and other services)

kristastevens commented 2 years ago

@jordesign this is a great list! This is just a suggestion for the potential order they could appear in and some suggestions on the text in brackets. Let me know what you think.