Closed kylemcph closed 2 years ago
Greatdane
commented
2 years ago I have tried this on Firefox, Safari, and Chrome and am unable to reproduce it.
Leaving open for now for another triager to work on. If still unable to reproduce, close for now.
kerrynicl
commented
2 years ago Hey @kylemcph I also tested and I'm not able to replicate but I'll go ahead and attach the recording to this comment so it can be investigated further as there seems to be more than one report of this -
ClassicRKR27
commented
2 years ago I have another report here: 35319005-hc
I also tested it with a personal site and got the same result.
sirbrillig
commented
2 years ago Looks like something might be crashing on the domains page. If anyone can reproduce this, please check the browser console to see if there are any messages there!
metabreakr
commented
2 years ago 35549694-zen
sudeepbaral
commented
2 years ago Another issue here: 5233542-zen
kelasante
commented
2 years ago Another in 34558527-hc. Able to replicate when I SU and try launching the site.
sirbrillig
commented
2 years ago Hey folks, if this has been reproduced, has anyone looked for console errors as mentioned above?
kelasante
commented
2 years ago Hey folks, if this has been reproduced, has anyone looked for console errors as mentioned above?
This is what I see on the user's other site that is not launched from 34558527-hc
@sirbrillig It seems to be intermittent.
Jaykame
commented
2 years ago 5414424-zen has the same issue. Applied workaround.
github-actions[bot]
commented
2 years ago Support References
This comment is automatically generated. Please do not edit it.
aleone89
commented
2 years ago Two potential reports of this here: https://wordpress.com/forums/topic/how-to-create-free-blog-5/?view=all https://wordpress.com/forums/topic/having-trouble-launching-the-site/?view=all
sajmes
commented
2 years ago I ran into this exact issue when launching a Personal plan site.
Clicking Launch site from My Site → Settings → General → Launch Site took me to the domain selection screen.
It was not pre-populated. Only when I typed some random text in the search box was I shown the option to continue with my free .wordpress.com domain.
niranjan-uma-shankar
commented
2 years ago
Quick summary
Some sites are unable to launch. All known sites are free sites and this bug is not consistently replicated.
Steps to reproduce
I am not able to replicate for a newly created test site but can show what happens for affected sites.
What you expected to happen
A page similar to this one appears:
What actually happened
A blank page appears that does not give the customer the option to proceed past the "Choose a domain" page:
Context
This was reported via #5169035-zen. I've also seen this discussed here: https://wp.me/pd4QKa-yM
Simple, Atomic or both?
Simple
Theme-specific issue?
I tested with the same active Hever theme as the user and was not able to replicate.
Browser, operating system and other notes
No response
Reproducibility
Intermittent
Severity
Some (< 50%)
Available workarounds?
Yes, easy to implement
Workaround details
The user can manually type in their desired domain or free site address, but that is not very intuitive.