Automattic / wp-calypso

The JavaScript and API powered WordPress.com
https://developer.wordpress.com
GNU General Public License v2.0
12.4k stars 1.98k forks source link

[Bug]: Onboarding email preview starts with 'SET IN TEMPLATE' #63644

Closed bluefuton closed 2 years ago

bluefuton commented 2 years ago

Quick summary

I recently received an onboarding email with the subject 'Boost your site traffic via social media'.

In my email client, the preview text started with 'SET IN TEMPLATE', which was unexpected. It looks like the 'preheader' is not set in the template and Gmail is using this as the preview.

Screen Shot 2022-05-16 at 16 47 14

Steps to reproduce

  1. Sign up for a new Pro account on dotcom.
  2. Wait for the social media onboarding email to arrive after a few days.
  3. Note that the preview in your email client starts with the text SET IN TEMPLATE.

What you expected to happen

Email client preview should begin "Drive traffic using social media".

What actually happened

Email client preview begins SET IN TEMPLATE.

Screen Shot 2022-05-16 at 16 46 35

Context

Set up a new blog for personal use

Browser

No response

Simple/Atomic

Simple

Other notes

No response

Reproducibility

Consistent

Severity

Most (> 50%)

Available workarounds?

No response

Workaround details

No response

bluefuton commented 2 years ago

This is the email in question:

Screen Shot 2022-05-16 at 16 46 24
cuemarie commented 2 years ago

📌 HOUSEKEEPING

📌 SCRUBBING

📌 FINDINGS/SCREENSHOTS/VIDEO

📌 ACTIONS

cuemarie commented 2 years ago

Triage update - I still haven't received any emails with "Boost your site traffic via social media" in the subject - however, my crowdsourcing worked, and @happychait shared that they received this email on June 1, and it did contain SET IN TEMPLATE at the beginning of the message preview:

Markup on 2022-06-09 at 16:51:43

Browser Inspector information:

yBdvdOoMrqq2ATPDDkBYTFjJRHmD7gRAXCpnXmFD

📌 ACTIONS

JoshuaGoode commented 2 years ago

Received this email today, SET IN TEMPLATE was in preview

calypso:marketing-onboarding-starter-3

JoshuaGoode commented 2 years ago

Perhaps someone from @Automattic/martech can take a look, forward along to the right place.

dzver commented 2 years ago

Tagging @bubel because he contributed to this work and might be the best to check it out.

bubel commented 2 years ago

Thanks for the ping. I'll take a look.

bubel commented 2 years ago

This has been resolved.

bluefuton commented 2 years ago

Thanks for fixing this @bubel!

Can we refer to the changeset here so others can see how it was resolved?