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Automattic / wp-calypso

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Feature request: Add Message to Jetpack Downloadable Backup Screen #65801

Open ccwalburn opened 2 years ago

ccwalburn commented 2 years ago

What

Add a message to the Jetpack download backup process to warn users that there is no way to automatically import the backup file that is created into a WordPress.com site. The message could also include a link to the Manually Restore a Backup steps here:

https://jetpack.com/support/backup/manually-restore-a-backup/

Why

Many users believe that since we have a Jetpack Download Backup button, there must be another option somewhere on the WordPress.com dashboard to import Jetpack backup files. Some people download the backup when cancelling or downgrading a plan, or deleting a site, thinking that they can upload it to a new site any time in the future if they decide they want their site back. Then when they learn that it is a technical manual process, there is no way for them to migrate their site using a plugin because the site is gone.

How

One way would be to add the message to this screen that displays after clicking the download button:

Jetpack Backup Screen

Related interaction: 36120132-hc

JoshuaGoode commented 2 years ago

Perhaps we could put more focus and higher priority on offering an easy option to restore the backup. https://github.com/Automattic/wp-calypso/issues/49109