Automattic / wp-calypso

The JavaScript and API powered WordPress.com
https://developer.wordpress.com
GNU General Public License v2.0
12.42k stars 1.99k forks source link

Selecting Add New Site results in blank blue page #69392

Closed TPilgs closed 2 years ago

TPilgs commented 2 years ago

Quick summary

Been able to replicate when SU'd, but unable to replicate on my tests. A user is attempting to select Add New Site from their switch sites menu and it only loads a blue page.

This link appears: https://wordpress.com/start/domains?ref=calypso-selector&source=my-home&siteSlug=null

Removing the &siteSlug=null fixes the issues as a workaround.

Steps to reproduce

  1. Open up the Switch Sites menu
  2. Select the option to add new site
  3. It pops up with a blue screen and no links or options.

What you expected to happen

It should bring up the create new site workflow.

What actually happened

It shows a blank page, but it's intermittent depending on who has tried it.

Context

{5655440}-zen is the one that brought the issue up and the one that, if SU'd, doesn't work for me or a few others.

Slack thread here:

{p1666629795505489}-slack-{wpcomsupport}

Platform (Simple, Atomic, or both?)

Simple, Atomic

Theme-specific issue?

N/A

Browser, operating system and other notes

We've tried on updated versions of Chrome and Firefox.

Reproducibility

Intermittent

Severity

Most (> 50%)

Available workarounds?

Yes, easy to implement

Workaround details

Removing the &siteSlug=null fixes the issues as a workaround, but the user(s) likely won't know this unless they reach out to us.

github-actions[bot] commented 2 years ago

Support References

This comment is automatically generated. Please do not edit it.