Open Robertght opened 1 year ago
Support References
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Ran into this on 36104417-hc
Let the customer know we'd follow-up here: 5798562-zen
📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain
📌 FINDINGS/SCREENSHOTS/VIDEO
📌 ACTIONS
The user opened a follow up ticket - 5819771-zen
Quick summary
No response
Steps to reproduce
What you expected to happen
To see both videos ok
What actually happened
The video added through the shortcode wasn't playable
Context
5789451-zen
Platform (Simple, Atomic, or both?)
Atomic
Theme-specific issue?
No
Browser, operating system and other notes
Chrome, MacOS
Reproducibility
Consistent
Severity
Some (< 50%)
Available workarounds?
Yes, easy to implement
Workaround details
Use the Video block instead but you might be experiencing this issue: https://github.com/Automattic/themes/issues/6803