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[Bug]: Problems and regressions with the new purchase cancellation pages #71577

Open DavidRothstein opened 1 year ago

DavidRothstein commented 1 year ago

Quick summary

Following up on https://github.com/Automattic/wp-calypso/pull/70856 I found a number of issues, some noted already in reviews there and others new. For now I am just collecting them all in one place to evaluate.

In rough order of importance:

  1. The cancellation page looks broken for anything that isn't a plan or a domain -- it has lots of references to plans and the feature list is nonsensical. Example for Professional Email:

professional-email

  1. When cancelling a plan and domain for a refund, we show the refund amount. Screenshot:

cancel-plan-domain-refund

But when just cancelling a plan, we don't show it anywhere (this seems like a regression). Screenshot:

cancel-plan-refund

  1. When neither the plan nor domain are refundable, the page doesn't say when the plan will be removed after cancellation (just saw this is already tracked at https://github.com/Automattic/martech/issues/1366).

  2. When cancelling a plan for a refund, the plan is removed right away, but the text at the top talks about features you'll lose when it expires:

cancel-plan-refund-expires-wording

The text at the top should say something more like "When you cancel your WordPress.com Personal subscription, you will lose access to" in this case.

  1. When you cancel the legacy Starter plan, the list of features doesn't make a whole lot of sense to me (also note the "you will lose access to ... Access to managed hosting" double wording):

cancel-starter-plan

  1. There are some general wording/grammar issues, although relatively minor (inconsistent tense in the page title, inconsistent capitalization in the button text):

cancel-plan-wording

  1. In the case of a partial refund, it seemed odd to me that "refund" was in green but "partial" wasn't. Screenshot:

cancel-plan-with-partial-refund

michaeldcain commented 1 year ago

@southp: I'm just wondering if y'all have any plans to pick the new cancellation design back up. Asking so that we can help with reviews and track/prioritize this issue.

southp commented 1 year ago

Good question, @michaeldcain . This will need to be decided by @paulbonahora and @dzver when they are back. However, given that we are wrapping up the retention works, my pesonal preference is that we just move on.

dzver commented 1 year ago

Let's put this on hold until the new Plans Grid & Below the fold areas are shipped.