A user is trying to update their Headings font on Zoologist to Montserrat, but the changes are not showing on the live site even though they are saving correctly in the Site Editor.
I can replicate this on my Simple Site as shown here:
I tried to check on an atomic site, but it's only showing two fonts for some reason (possibly related to GDPR? not sure):
Steps to reproduce
Set a simple site to Zoologist theme
Try to change the font in the Global Styles to anything other than default
Check to see if the font updated on the live site
Important: ensure that no individual blocks on the page are using the same font as you selected in global styles. If an individual block on the page is using the same font as you selected in global styles then the font is loaded and it works.
What you expected to happen
The font should show correctly after saving the Global Styles changes
What actually happened
The changes are saved, but not reflected on the live site - they only show as default serif/sans-serif fonts
Context
36494970-hc
Follow-up ticket to different address: 5832285-zd-woothemes
Platform (Simple, Atomic, or both?)
Simple
Theme-specific issue?
Any block theme when using a Jetpack supplied font. e.g. TT3
Any block-based derived theme, specifically Zoologist
Browser, operating system and other notes
Firefox, Safari, Chrome
Reproducibility
Consistent
Severity
Most (> 50%)
Available workarounds?
No but the platform is still usable
Workaround details
If the page uses the font on a specific block rather than via global styles then the font will be loaded. Consider changing a heading or paragraph block in the header or footer to use the same font.
Quick summary
A user is trying to update their Headings font on Zoologist to
Montserrat
, but the changes are not showing on the live site even though they are saving correctly in the Site Editor.I can replicate this on my Simple Site as shown here:
https://user-images.githubusercontent.com/51870544/210429672-9f3000db-f652-477b-b0b4-1b8e74e769e5.mp4
I tried to check on an atomic site, but it's only showing two fonts for some reason (possibly related to GDPR? not sure):
Steps to reproduce
Zoologist
themeGlobal Styles
to anything other than defaultImportant: ensure that no individual blocks on the page are using the same font as you selected in global styles. If an individual block on the page is using the same font as you selected in global styles then the font is loaded and it works.
What you expected to happen
The font should show correctly after saving the Global Styles changes
What actually happened
The changes are saved, but not reflected on the live site - they only show as default serif/sans-serif fonts
Context
36494970-hc
Follow-up ticket to different address: 5832285-zd-woothemes
Platform (Simple, Atomic, or both?)
Simple
Theme-specific issue?
Any block theme when using a Jetpack supplied font. e.g. TT3
Any block-based derived theme, specifically Zoologist
Browser, operating system and other notes
Firefox, Safari, Chrome
Reproducibility
Consistent
Severity
Most (> 50%)
Available workarounds?
No but the platform is still usable
Workaround details
If the page uses the font on a specific block rather than via global styles then the font will be loaded. Consider changing a heading or paragraph block in the header or footer to use the same font.