Open kingsleyinfo opened 1 year ago
📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain
📌 FINDINGS/SCREENSHOTS/VIDEO
Update
) to see that changeSimple Example
AT Example for comparison
📌 ACTIONS
I see this now happening on Atomic sites as well. Replicated on a test site, and reported for an Atomic site here:
7380599-zd-a8c
Support References
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Apologies, the previous comment should have been written from this account:
I see this now happening on Atomic sites as well. Replicated on a test site, and reported for an Atomic site here:
7380599-zd-a8c
I tested this on a simple site using TT4 after being pinged on p1701880468778519-slack-C0160HSMDQV but I couldn't reproduce. Publishing the page doesn't change how the preview works for me - changes show up in preview immediately after.
https://github.com/Automattic/wp-calypso/assets/14153300/4cce6fc9-8d8c-4367-b323-2cb7d75428d4
Same thing on my Atomic site with TT4.
https://github.com/Automattic/wp-calypso/assets/14153300/35cdb884-8502-4ff5-93ee-f940ab770a37
Both tests were done in Chrome 120 on Mac Sonoma. Considering preview directly interacts with caching and privacy settings, I wonder if there's a browser component here.
Since it's been quite long between the first report and the most recent ones, it could be that the issue has been fixed and been broken again recently, but I haven't found any relevant PR in the last few GB releases that would explain this. I think we might be missing a key piece of info to be able to escalate this, if we believe it's widespread (I personally don't think it is).
@kathrynwp @jp-imagines can you collect browser info and any other setup info that might shine a light on what's happening.
Hi @liviopv - thanks for testing! Here's a screencast that shows an example of what I'm seeing.
Theme: Byrne Atomic site - https://kpsftptesting.wpcomstaging.com/ Firefox 120.0.1
https://github.com/Automattic/wp-calypso/assets/7662449/f8a7ee41-ac36-4c6f-9c1a-713b926ffe94
IMPORTANT: collect browser and setup info
If you run into another case of this issue, please collect and report:
Quick summary
The page preview feature is not working correctly on simple sites. A user had this issue and I was unable to replicate the issue initially.
Still on the chat, they swapped browsers and the issue was still there, so I tested on their site and can now see the issue.
I was also able to replicate this on my simple site with the Premium plan. Atomic sites work okay
Steps to reproduce
On a simple site with the Premium plan, try editing a post. Like adding a text. Click on Preview on another tab. Changes will not appear.
From my perspective, it would appear like a caching issue, as giving that same page a few minutes and previewing it again would show the changes.
What you expected to happen
The page preview should work immediately you preview the content
What actually happened
The edits do not show on the page after preview, except you wait a while and refresh the page or preview again after some time, which is not ideal.
Impact
All
Available workarounds?
Yes, easy to implement
Platform (Simple and/or Atomic)
Simple
Logs or notes
Tested on Chrome The user tested on Hermes which is retired, but I replicated it using Edin which is also a classic theme and Bitacora which is a theme with FSE support.
40193220-hc