github-actions[bot]
commented
1 year ago Support References
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- [ ] 6043108-zen
Open jamiepalatnik opened 1 year ago
github-actions[bot]
commented
1 year ago Support References
This comment is automatically generated. Please do not edit it.
cuemarie
commented
1 year ago 📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain
📌 FINDINGS/SCREENSHOTS/VIDEO
Unable to buy WordPress.com Business, this site has Custom CSS purchased by different user. appears very late in the process- after clicking Pay from the Checkout screen. (Normally, if we don't allow someone to purchase a plan, they would be blocked earlier in the process)Simple Example
Appears on checkout screen after confirming and trying to pay. I remain on the checkout screen at this point, and cannot checkout.
📌 ACTIONS
Quick summary
It's not possible for a user to upgrade to the Business plan when another user on the site owns a custom CSS upgrade. I was able to recreate this in my test. If the custom CSS upgrade is owned by the user that owns the plan, it's not a problem—the custom CSS upgrade is removed when the user upgrades the plan.
Steps to reproduce
What you expected to happen
I would expect to be able to upgrade to the Business plan.
What actually happened
An error appears: "Unable to buy WordPress.com Business, this site has Custom CSS purchased by different user."
Impact
One
Available workarounds?
Yes, easy to implement
Platform (Simple and/or Atomic)
No response
Logs or notes
User report: 6043108-zd-woothemes
As a workaround, suggested that the user ask the owner of the custom CSS to cancel it or move it to another site, or use a manual payment link to pay for the Business plan, and then we can add it to the site manually.