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[WordPress.com Desktop App] Log in to Titan fields uneditable, and creates editor problems once back in dashboard #75520

Open rw-ye opened 1 year ago

rw-ye commented 1 year ago

Quick summary

Reported in 6175893-zd-woothemes

When attempting to log in to a professional email mailbox via the desktop app, no text can be entered into the password field or on any page or post.

Steps to reproduce

Steps for Windows

  1. In WordPress.com desktop app
  2. Click “Inbox”
  3. Click on my Professional Email address to open that inbox
  4. The app redirects to Titan's email login page (in-app, not in a browser)
  5. Cannot enter anything into the password field. Going back to the site dashboard, no text can be entered into pages, posts, etc.

Steps for MacOS

  1. In WordPress.com desktop app
  2. Click “Inbox”
  3. Click on my Professional Email address to open that inbox
  4. Switch/open a different application (e.g a web browser).
  5. Switch back to the WordPress.com desktop app.
  6. Cannot enter anything into the password field. Going back to the site dashboard, nothing can be entered into pages, posts, etc..

What you expected to happen

To be able to login to my Professional Email (Titan) mailbox.

What actually happened

Unable to enter the password for the Pro email mailbox or modify the content of pages, posts, search etc. (anything that requires text input)

Impact

Some (< 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

github-actions[bot] commented 1 year ago

Support References

This comment is automatically generated. Please do not edit it.

cuemarie commented 1 year ago

📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain

📌 FINDINGS/SCREENSHOTS/VIDEO

Screenshots/Recordings

Titan Login Window

https://user-images.githubusercontent.com/27249804/231242735-f9a9b590-5eb9-4356-bd95-c06916ea4609.mp4

Returning to Editor after trying Titan Login

https://user-images.githubusercontent.com/27249804/231242006-4614fa40-6c4c-4f0b-ab98-c339bc2e6890.mp4

📌 ACTIONS

cuemarie commented 1 year ago

@Automattic/letero is this anything your team would be able to help with? I assumed this would require Desktop App folks to review, but perhaps a workaround or a tag-team could help here. Thanks for taking a look!

rw-ye commented 1 year ago

Another report here: 6848277-zd-a8c