Plans grid: Unclear 'Contact Support' button under free plan column

[simison]

Quick summary

@Automattic/martech-decepticons @lucasm would you be able to take a look?

Steps to reproduce

1. Have a site with plan (business in my case)
2. Check plans page
3. See disabled contact button

What you expected to happen

I don't understand why contact button is here, or why it's disabled.

What actually happened

I should be able to contact support since I'm on business plan, although I don't know why I'd do so from this Free column.

Impact

Some (< 50%)

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Simple

Logs or notes

No response

[cuemarie]

📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain

• Tested on Simple – Replicated
• Tested on Atomic – Replicated

📌 FINDINGS/SCREENSHOTS/VIDEO

• Replicated! Sites with paid plans all show Contact Support under the Free plan column.

Screenshots/Recordings

By comparison, lower paid plans show a greyed out Downgrade button, which when you hover over it says to Contact support:

📌 ACTIONS

• Assigned to @Automattic/martech

[southp]

@simison We have tracked the same issue here: Automattic/martech#1458 and I've bumpted its priority due to an influx of mentions about it recently. Could you help me see if the proposed solution works for you? I'd be grateful :)

[southp]

With @ddc22 & @aneeshd16 's collaboration of https://github.com/Automattic/wp-calypso/pull/91925, the CTA now becomes "Downgrade"; clicking on it will lead to the cancellation form. I'm closing this issue since the proposed solution in https://github.com/Automattic/martech/issues/1458 has been completed. If we want to further iterate on the solution, a new issue will be better.

[niranjan-uma-shankar]

@southp On a paid plan site, I am still seeing the "Contact support" button in a disabled state. Could you please help clarify under what conditions we show the "Downgrade" button enabled?

[niranjan-uma-shankar]

On a paid plan site, I am still seeing the "Contact support" button in a disabled state.

The PR was reverted